Bilingual Claims Support Specialist

Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellence.

This position blends technical expertise with emotional intelligence, requiring professionals who can manage sensitive inquiries, process documentation with precision, and engage empathetically with claimants who may face barriers due to trauma, mental health challenges, or poverty. While the nature of the work is emotionally charged, it is also mission-driven, time-sensitive, and results-oriented.

Successful candidates will demonstrate strong communication, adaptability, and integrity, balancing empathy with efficiency to deliver high-quality claim resolutions. This is an opportunity to create meaningful impact while maintaining professionalism, discretion, and accountability in all interactions.

Note to Applicants: This role will require the review of materials of a highly sensitive nature, that may include descriptions of physical and sexual abuse, racism, self-harm, and other triggering materials. Applicants are encouraged to consider whether such topics will be significantly distressing or upsetting for them

In this role you will work full time on a 3 month assignment, earning a pay rate of $23.00 per hour, and work in support of our client's Toronto ON office.



Advantages
- Contract Duration: 3-month renewable contract
- Salary: $23 per hour
- Location: Toronto, Ontario
- Work Mode: Hybrid (minimum 3 days in-office, 2 days remote)
- Schedule: Full-time (standard office hours)

Responsibilities
- Answer incoming calls with empathy, professionalism, and discretion.
- Provide accurate information regarding the claims process while strictly adhering to confidentiality protocols.
- Escalate complex or high-risk cases to the appropriate internal departments.
- Record detailed and objective call notes in the system for documentation and audit purposes.
- Triage and resolve client or internal inquiries submitted through the ticketing system.
- Report concerning trends or recurring issues to management for proactive intervention.
- Code claim details based on policy documentation, accurately capturing sensitive descriptions without bias.
- Perform quality assurance checks to ensure completeness and compliance with internal standards.
- Participate in regular debriefing sessions and mental well-being check-ins.

Qualifications
- Insurance Experience: Minimum 1 year of customer service experience within an insurance company.
- Domain Expertise: Previous experience with claims processing is required.
- General Experience: At least 1 year of experience in phone-based communication (customer service, clinical, or social intervention).
- Languages: Full fluency in both French and English (required for regular communication with clients outside Quebec).
- Language Assets: Proficiency in an Indigenous language (e.g., Cree, Inuktitut, Ojibway) is a strong asset.
- Software: Proficiency in Microsoft Office Suite (Outlook, Word) and data entry experience.
- Education & Knowledge: Knowledge of Indigenous culture is an asset; high emotional resilience and discretion are mandatory.

Summary
If you are interested in the Bilingual Claims Support Specialist position in Toronto, please apply online today or by email with the job title in the subject line to: marie.thiers@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.