Service Operations Analyst I

Service Operations Analyst I – OnX

Join to apply for the Service Operations Analyst I role at OnX

This range is provided by OnX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$30,000.00 / yr - CA$40,000.00 / yr

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com .

Job Purpose

The Service Operations Analyst I is an entry‑level technical support role focused on providing high‑quality customer service and technical support to clients, with a core emphasis on tape handling operations. This role is responsible for coordinating and executing backup tape rotations, managing emergency tape swaps, and maintaining accurate tracking and communication with clients and third‑party providers. Additional responsibilities include supporting IT systems and troubleshooting technical issues as needed.

Core Responsibilities (Tape Handling Operations)

• Coordinate and communicate tape swap with client and third party delivery provider
• Perform scheduled on‑site backup tape rotations on Saturdays and Sundays
• Eject completed backup media from tape library
• Insert fresh tape(s) into tape library
• Label / scan as required
• Log swaps into internal tracking
• Be available for after‑hours callout to site for emergency tape swaps

Additional Responsibilities

Education

Certifications, Accreditations, Licenses

Special Knowledge, Skills and Abilities

Supervisory Responsibility

Work Schedule

Due to U.S. Government requirements applicable to foreign‑owned telecommunications providers, non‑US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Seniority level

Entry level

Employment type

Part‑time

Job function

Information Technology and Analyst

Industries : IT Services and IT Consulting

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