Research Coordinator
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary.
City employees deliver the services, run the programs and operate the facilities which make a difference in our community.
We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.
Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve.
We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation.
Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Research Coordinator, you will be responsible for the planning, design, administration and coordination of qualitative and quantitative corporate public opinion and market research to gather insights into Calgarians' opinions, attitudes and preferences about The City's businesses and services.
An additional responsibility of the role is to conduct internal employee research. Primary duties include :
- Provide research expertise to clients through the development and implementation of a comprehensive strategic research program.
- Design and coordinate research including focus groups, personal interviews, and surveys.
- Respond to customer inquiries and concerns about the survey process or other services provided.
- Analyze data, synthesize information and manage projects.
- Formulate recommendations, report and present research findings and insights to clients.
- Provide research expertise and support for The City's online research panels.
- Prepare and administer Statements of Requirement (SOR) as part of the vendor procurement process.
Qualifications
- A degree in Social Sciences, Marketing, or Business plus at least 5 years of directly related research experience, preferably in public opinion or market research.
- Primary research experience is required.
- A solid understanding of both qualitative and quantitative research is required.
- Experience using Statistical Packages for the Social Sciences (SPSS) or equivalent statistical software programs would be considered an asset.
- Success in this position requires well-developed project management, presentation, communication, and interpersonal skills.
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