IT Support Specialist, Senior

Buckland Global Trade, 73 Gaylord Rd., St. Thomas, Ontario, Canada

Job Description

Posted Thursday, November 27, 2025 at 5 : 00 AM

Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer‑focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing / Distribution Services. Buckland strives to provide customized services in a memorable way.

What you’ll be doing

This position is responsible for delivering high-quality helpdesk support to both onsite and remote employees. You will leverage your expertise to troubleshoot and resolve complex technical issues while maintaining a focus on proactive solutions and continuous improvement. This position requires a strong understanding of ITIL / ITSM best practices, ensuring service requests and incidents are resolved efficiently and within established OLAs and SLAs.

In addition to advanced technical support, you will optimize IT systems and processes, develop documentation and training resources, and mentor team members to enhance the overall performance of the IT support function. Experience supporting warehouse operations and systems, including inventory management and logistics software, would be considered an asset, contributing to seamless operations in a fast‑paced environment.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

What we need from you

Want to apply? Get in touch today

Please visit www.Buckland.com to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up‑to‑date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including : recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and onboarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com.

Buckland Global Trade, 73 Gaylord Rd., St. Thomas, Ontario, Canada

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