Senior Manager, Digital, Customer Service and Analytics

Job Description

Senior Manager Digital Customer Service and Analytics

Corporate Services - Communications

Status : Regular Full Time

Salary Range : $147 496.00 - $184370.00 per annumplus comprehensive benefits

Hiring Range : $147496.00 - $165933.00 per annumplus comprehensive benefits

Work mode : Hybrid

• see below for more details about this work mode.

Location : 10 Peel Centre Drive Brampton

Hours of work : 35 hours per week

At the Region of Peel we believe data is the foundation for exceptional customer experiences. As the Senior Manager Digital Customer Service and Analytics youll lead the development and execution of a comprehensive data strategy that powers marketing digital analytics and customer insights. This is a unique opportunity to shape how we leverage data to deliver personalized experiences and business impact.

The Opportunity :

Reporting to the Director Communications you will oversee three critical functions : Marketing & Digital Analytics Customer Data & Insights and Service Peel (our 24 / 7 customer support operation). This role is ideal for a strategic leader who thrives on turning complex data into actionable insights driving innovation and building high-performing teams. Youll collaborate across marketing technology and service teams to ensure alignment and integration of customer data initiatives that enhance engagement and loyalty.

What Youll Do :

Strategic Leadership & Vision

Data Management & Analytics

Digital Marketing & Customer Experience

Service Peel Operations

Team Leadership & Development

What You Need to Succeed :

Be bold. Think big. Join us.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region we believe in taking care of you. Heres what youll enjoy when you join our team :

Weve got you covered because we know happy healthy people do their best work!

In this role youll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

Its important to note that your off-site work location must be within the province of Ontario. This ensures that were compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview : Ourrecruitmentprocesswill include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders as important communications regarding your application may be directed there.

Ifthis opportunity matches your qualifications and experience please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200000 businesses.

Were working to create a community that is safe inclusive and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6700 strong and s ince 1974 weve been delivering a wide range of resident focused services. Our services include paramedic services health programs long-term care and services for seniors child care support garbage collection and recycling waste water and water treatment road maintenance financial assistance and housing support.

Recognized by Canadas Healthy Workplace Month with the Great Employer Award presented by Excellence Canada Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity practices inclusion recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region people come first. Each employee has an important role within our community and when we work together its impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You wont find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact

Please be advised Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the position and your application will be removed from the competition.

Required Experience :

Senior Manager

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Unclear

Experience : years

Vacancy : 1

Monthly Salary Salary : 147496 - 165933