Site Supervisor - Ottawa

Description

Key Responsibilities

• Provide positive customer service experiences for all Impark customers and clients.
• Ensure location is operated and maintained to Impark’s company standards.
• Assist customers with meters.
• Process refunds.
• Provide information to customers on long term parking options.
• Process cash transactions and deposits.
• Daily site inspections and equipment checks.
• Maintenance of site system software.
• Correspondence and communication with all company departments as needed.
• Reporting and requesting of equipment servicing/repairs.
• Some work outdoors, exposed to all weather conditions.
• Manage site staff.
• Other duties as assigned by manager.
• Ability to work independently and in a team environment.
• Must be mobile and able to cover the entire site.
• Must be able to work outdoors through inclement conditions.

• Coordination of staffing for attended site based on regular manpower requirements and site activity.
• Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
• Monitoring of personnel to ensure compliance with company uniform and service standards.
• Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

• Regular review of the lot’s physical condition including signage, surface, lighting, automated equipment, etc.
• Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
• Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager.
• Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills.
• Customer service oriented.
• Required to be Billingual - French and English
• Pleasant and energetic personality.
• Excellent working knowledge of Microsoft Office and Citrix based applications.
• Hands on working knowledge of parking equipment and related software.
• Ability to multi-task.
• Able to work and thrive in a fast paced environment.
• Ability to prioritize tasks in an ever changing environment.

Benefits