Delivery Manager

Job Description

Delivery Manager Insurance Technology

Multi-Client Programs Senior Stakeholder Leadership Sydney CBD (Hybrid)

This is not a keep-the-plan-updated delivery role.

This is a client-facing Delivery Manager position for someone who thrives in complex environmentswhere multiple enterprise clients sophisticated technology and real commercial outcomes intersect. Youll be trusted to lead parallel client programs navigate ambiguity with confidence and build enduring relationships based on credibility judgement and calm authority.

If youre at your best when balancing structure and pragmatism empathy and accountability delivery rigour and commercial reality read on.

The Opportunity

Due to strong client growth a leading general insurance software vendor is expanding its Delivery function and is seeking an experienced Delivery Manager to own the successful execution of multiple concurrent platform implementations.

The software sits at the core of insurers policy and claims operations. Implementations are complex highly configurable and business-criticalmeaning delivery success depends as much on emotional intelligence trust and decision-making as it does on project mechanics.

Youll operate as a senior delivery partner to clients while also leading internal delivery teams and contributing to the evolution of delivery practices as the organisation scales.

What Makes This Role Different

Multi-client ownership Youll run several client programs concurrently not a single in-house project.

True consulting engagement Clients look to you for judgement challenge and guidancenot just status updates.

High EQ delivery Success here is about how you lead conversations not just how you manage plans.

Delivery maturity Youll influence methodologies risk management approaches and delivery standards not inherit them blindly.

Commercial awareness Youll understand how delivery decisions impact scope margin relationships and long-term opportunity.

Your Core Responsibilities

Own end-to-end delivery of multiple client platform implementations from mobilisation through to successful go-live.

Build and sustain trusted senior client relationships confidently navigating challenges scope tension and competing priorities.

Lead delivery teams with clarity empathy and accountabilitysupporting wellbeing performance and professional growth.

Balance hands-on delivery management with effective delegation stepping in where judgement matters most.

Proactively manage risk issues and change escalating with maturity and commercial awareness.

Identify organic follow-on opportunities through strong delivery outcomes and trusted client partnerships.

Contribute to delivery practice evolution including tooling methodologies and continuous improvement initiatives.

What Were Looking For

Essential experience

5 years experience delivering end-to-end software implementations in a client-facing vendor consulting or system integrator environment .

Proven experience managing multiple concurrent client programs .

Delivery experience across both Agile and Waterfall methodologies.

Strong leadership capability with experience mentoring supporting and holding teams accountable.

Exceptional stakeholder management communication and conflict-resolution skills you stay composed when things get hard.

High emotional intelligence humility and self-awarenessyou lead without ego and listen as well as you direct.

Highly desirable

Experience within general insurance (policy and / or claims).

Formal delivery or project certifications (PMP PRINCE2 PRINCE2 Agile Scrum Master or similar).

Why Join

Complex meaningful delivery work with enterprise clients who value expertise.

Autonomy and trust youll be hired for your judgement not micromanaged.

A grounded professional culture that values humility collaboration and doing the right thing.

Career development opportunities as the delivery function and client base continue to scale.

Sydney CBD location with hybrid flexibility .

Required Experience :

Manager

Key Skills

Project Management Methodology,Kanban,Project / Program Management,Agile,Waterfall,Project Leadership,Application Development,Project Management,Scrum,Microsoft Project,SDLC,Project Implementation

Employment Type : Full-Time

Experience : years

Vacancy : 1