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Account Manager

Account Manager

Median.coOntario, Canada
8 days ago
Job type
  • Full-time
Job description

About Median

Median is an industry-leading specialty provider of web and mobile app development solutions catering to thousands of customers, from mid-size organizations to Fortune 500 companies.

Median is on a mission to make mobile apps easier for web professionals. Our innovative App Studio empowers web experts to build high-quality mobile apps without needing to dive into complex native code. Trusted by some of the world’s largest enterprises, our platform is used by teams of all sizes to launch, scale, and manage apps that delight many millions of users. Our top customers work directly with our dedicated client services and solutions teams to deliver amazing apps that drive significant business impact.

Why Median?

Joining Median means becoming part of an exceptional team working with a top-tier product in the ever-growing mobile software space. We pride ourselves on our innovative, high-performance culture, where our team members set their own roadmap and timelines for career growth. If you are serious about building a career in Enterprise SaaS Sales, this is your chance to grow alongside industry experts and contribute to a company that’s transforming how businesses think about mobile apps.

What You'll Do

Client Relationship Management :

  • Develop and nurture strong relationships with assigned accounts, understanding their business needs, goals, and potential growth areas.
  • Conduct business reviews, ensuring that clients are maximizing the value from Median’s platform
  • Execute, and help to create, a predictable, known customer touchpoint journey from Closed Won to the renewal

Sales and Upselling :

  • Monitor account health, identifying upsell opportunities or potential churn risks.
  • Prospecting existing customers to expand to other parts of the business (e.g. other departments, subsidiaries, etc.)

    • Renewals Management :

  • Coordinate and close renewal of contracts (including negotiating pricing).

    • Product Knowledge & Feedback Loop :

  • Maintain in-depth knowledge of the company’s products to provide expert advice and insights to clients.
  • Relay client feedback on products and services to relevant departments, aiding in product development and refinement.
  • Work with the Product and Solutions team to address specific client requirements or customizations, ensuring customer satisfaction.

    • Reporting :

  • Regularly report on account status, renewals, revenue, and other relevant metrics to leadership.
  • Use CRM and other tools to track interactions, sales, and tasks related to each account.

    • What You'll Bring To The Table

  • Bachelor's degree in Business or related field
  • Excellent written and verbal communication skills
  • Ability to thrive in a dynamic, collaborative, and fast-paced environment
  • Extremely self-motivated with a diligent work ethic
  • Experience working with CRMs
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    Account Manager • Ontario, Canada