Customer Care Representative

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Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We’re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third‑party billing operations
• Assist with cleanings and minor in‑clinic device repairs – don’t worry, training provided!

What you get in return

• $20/hour starting wage
• Extended Health Benefits Package from day one
• 3 weeks vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Eligible for monthly bonus
• Growth and development opportunities including education sponsorship

We’d love to hear from you if

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your alignment with our value of helping others
• You have a "Can‑Do" attitude, love to learn and are passionate about growing your knowledge

Don’t think you meet the criteria? If you’re willing to go all in and learn, we’d still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.