Product Owner - Event Management

Product Owner – Event Management

We’re looking for a Product Owner to lead our Events product within the Private Member Club ecosystem. This role focuses on everything from Club-hosted events (e.g., Members-only 4th of July celebrations) to Member/Guest-hosted events (birthdays, weddings) and banquets. Your mandate: ensure our software delivers flawless planning and execution with accurate Banquet Event Orders (BEOs), seamless online registration, tight coordination with F&B Reservations, and clear communication for staff and members.

You’ll source and synthesize Voice of the Customer (VOC), conduct market research on best‑of‑breed event technologies, and translate those insights into a modern, club‑specific product vision with clear milestones and success metrics. Our bar is high: we build tools that uphold the service standards of elite private clubs.

Responsibilities

Voice of the Customer & Market Insight

• Build trusted relationships with Events Directors, Catering/Banquet Managers, and Member Services to map real workflows end‑to‑end.
• Run structured VOC programs (interviews, site visits, call‑shadowing, feedback loops) to capture needs around inquiries > proposals > contracts > BEOs > execution > billing.
• Conduct competitive and comparative research on event tech to identify must‑have features and modern UX patterns, then adapt them to the unique nuances of private clubs (member preferences, house rules, minimums, service standards, charge routing).

Product Strategy & Vision

• Define a clear Events product vision and multi‑release roadmap covering:
• Accurate BEO creation & change control, version history, approvals
• Online registration & waitlists (member eligibility, pricing rules, guest policies)
• Proposals, contracts, deposits, and integrations to AR/Finance
• Room/space management, equipment, staffing, and setup/teardown timelines
• F&B coordination (menus, modifiers, dietary needs) and day‑of execution tools
• Set measurable outcomes: BEO accuracy %, registration conversion, on‑time BEO finalization, no‑show reduction, NPS/CSAT, and adoption metrics.

Execution & Delivery

• Own and prioritize the Events backlog; write crisp epics, user stories, and acceptance criteria that reflect real operational edge cases.
• Partner with Engineering, Design, and QA to ship high‑quality features with predictable cadence; ensure test plans mirror real banquet and member‑event scenarios.
• Coordinate cross‑product dependencies (F&B, Finance, Reservations, Websites/Mobile) so the end‑to‑end experience is seamless.
• Validate with customers via prototypes, betas, and controlled rollouts; close the loop with data and feedback.

Go‑to‑Market & Stakeholder Enablement

• Work with Customer Success, Training, and Support to prepare playbooks, BEO templates, and “day‑of” checklists.
• Partner with Marketing and Sales on messaging that reflects true operational value (accuracy, speed, guest experience, staff confidence).
• Maintain transparent roadmap communications and change logs for internal teams and lighthouse clubs.

Qualifications

• Experience in event management, catering/banquets, or private clubs (highly preferred), plus 2–5 years in a Product Owner/Manager/Analyst role.
• Proven ability to translate complex event workflows into clear requirements and intuitive software.
• Strong grasp of UI/UX for multi‑step workflows (inquiry > booking > BEO > execution > billing).
• Evidence‑based decision‑maker with excellent written and verbal communication; comfortable presenting to diverse stakeholders.
• Skilled at prioritization and trade‑offs; can say “no” thoughtfully, explain why, and keep teams aligned.
• Collaborative partner to designers and engineers; calm under pressure and steady during live‑event timelines.

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More About Jonas Software

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross‑section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.