Medical Office Assistant

Medical Office Assistant (MOA) - Casual

Status: Permanent, Full time (40 hours per week)

Schedule: Monday to Friday, 7:30 AM to 5:30 PM. Candidates must also be available for occasional Saturday shifts as required.

Location: Suite 505 - 750 West Broadway, Vancouver BC Canada V5Z 1H4

Our Team And What We’ll Accomplish Together

Xray 505 (acquired by TELUS Health) is a state‑of‑the‑art medical imaging facility offering a comprehensive range of diagnostic services. As an accredited clinic, we specialise in personalised breast health care for women, providing advanced imaging technologies including diagnostic and screening mammography, tomosynthesis, breast ultrasound, and interventional procedures. Our services extend to general ultrasound examinations and X‑Ray, ensuring a wide spectrum of medical imaging needs are met under one roof.

Operating in a fast‑paced, multifaceted environment, Xray 505 prides itself on delivering efficient and high‑quality care. Our busy medical imaging office offers a unique work setting that combines cutting‑edge technology with a commitment to exceptional patient service. As part of the TELUS Health family, we continue to uphold our reputation for excellence in medical imaging while benefiting from the resources and innovation of a leading healthcare technology company.

What You’ll Do

• Manage high‑volume incoming calls efficiently, ensuring prompt and professional customer service
• Coordinate and optimise appointment scheduling, balancing patient needs with provider availability
• Deliver comprehensive information about services, demonstrating in‑depth knowledge of the organisation’s offerings
• Maintain and update patient records with meticulous attention to detail, ensuring data accuracy and confidentiality
• Implement and maintain efficient front‑desk procedures, including patient reception and greeting, to enhance overall patient experience and operational effectiveness
• Process and track referrals, liaising effectively between patients, providers, and external healthcare facilities
• Handle communication flow by taking detailed messages and ensuring timely delivery to appropriate staff members
• Execute a wide range of administrative tasks, including document preparation, filing, and data entry, to support smooth office operations
• Maintain strict patient confidentiality and demonstrate professional discretion when handling sensitive medical records and patient information in accordance with privacy policies and regulations

Qualifications

• Outstanding communication skills with a professional demeanor
• Dynamic and enthusiastic personality that energises team environments
• Proven ability to be a motivated team player who drives results
• Expert at multi‑tasking with strong prioritisation and coordination abilities
• Demonstrates grace under pressure and maintains composure in fast‑paced situations
• Diplomatic approach to handling challenging scenarios with confidence
• Track record of delivering exceptional customer/patient service experiences
• Strong interpersonal skills with a client‑focused mindset

Great‑to‑haves

• Proficiency working with Accuro EMR (Electronic Medical Record) system