Tech Connect Volunteer

Title: Tech Connect Volunteer
Department: Programming
Reports to: Program Manager
Classification: Volunteer
Time Commitment: One 3-hour session per week
Duration: Minimum 4-week commitment ongoing commitment is preferred
Posted: January 8 2026
Closes: January 22 2026 at 4:00 PM

About the Library

Everyone at Burlington Public Library no matter what your role works together for the betterment of the people the community and the organization we serve.

We bring our best selves to work delight in helping others and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:
Comfort and confidence using and demonstrating basic technology applications and devices (i.e. - smartphones tablets laptops).

Overall Purpose:
As a volunteer for the Tech Connect program reporting to the Program Manager and working under the direction of the Branch Librarian this volunteer position models BPLs values in all interactions with customers while supporting their technology needs.

The Tech Connect program is facilitated by Programming staff with volunteers assisting participants during both large and small group instructional sessions by supporting practice activities and enhancing the learning experience.

Key Accountabilities:

• Provide tech assistance and support to participants of the Tech Connect program under the leadership of the Program Lead
• Assist customers with the use of a variety of devices operating systems and applications.
• Commit to consistent attendance at all program sessions to help ensure the programs effectiveness and continuity.
• Offer guidance in a way that builds confidence and fosters learning
• Maintain regular communication with the Program Lead to share feedback and ensure clarity on weekly objectives and tasks
• Deliver assistance in a patient respectful and inclusive manner to create a welcoming learning environment.

Key Competencies: Knowledge Skills and Abilities
Behavioural:

• Model BPLs values during all interactions and communications
• Communicate in a professional and patient manner that is consistent and aligned with BPLs Voice and Values
• Collaborative approach to teamwork
• Understand and celebrate diversity and inclusion in BPLs programs and services

Leadership:

• Demonstrates good judgment accuracy and has attention to detail
• Understands accountability

Technical:

• Knowledge of the Tech Connect Session Outlines
• Knowledge of various operating systems (i.e. - Android iOS)
• Knowledge of various applications (i.e. - Google Workspace Microsoft 365 WhatsApp)

Work Environment

• Volunteer hours will be completed in library spaces while customers and library staff are present with little exposure to noise dirt or external elements.
• Physical work such as moving changing and setting up for programs (i.e. - tables and chairs)
• There is communication via email

Working Hours

• We are seeking volunteers who are interested in an ongoing commitment with the library through 2026.
• The Tech Connect program runs in 4-week blocks at a single library branch. Upon completion the program will be repeated for another 4-week block at a different library branch.
• Volunteers will be scheduled for a weekly three-hour session during each four-week block receiving 12 volunteer hours per 4-week block.

Volunteering with us

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful inclusive and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process please let us know and we will work with you to meet your needs. Please contact Human Resources at emailprotected.
If you have a disability that makes it difficult to apply using the online form please call us at Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your résumé is collected under the authority of the Public Libraries Act R.S.O. 1990 and will be used to determine eligibility for employment.