Location : Halifax, Nova Scotia
About Us : Ascent is a sales and marketing agency that partners with leading retail brands and non-profit organizations.
Our focus is on delivering exceptional customer service and support while promoting products that make a difference. We’re looking for passionate individuals who thrive in customer-facing roles to join our team as Customer Service Representatives.
Position Overview : As a Customer Service Representative at Ascent, you will be the face of our brand and our clients' brands, ensuring customers have a positive experience with our services and products.
You'll be responsible for addressing customer inquiries, resolving issues, and maintaining customer satisfaction. This role provides a unique opportunity to grow professionally in a supportive, fast-paced environment.
Key Responsibilities :
- Provide exceptional customer service, answering questions and addressing concerns in a friendly and professional manner.
- Assist customers with product and service inquiries, offering information and guidance.
- Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
- Maintain a thorough understanding of the products and services offered to provide accurate and detailed information.
- Record and manage customer interactions, feedback, and resolutions.
- Collaborate with sales teams to enhance customer experiences and improve service delivery.
Qualifications :
- Excellent communication and interpersonal skills with a strong customer-first approach.
- Previous customer service experience is preferred but not required; full training is provided.
- Ability to handle multiple tasks and problem-solve in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Positive attitude, patience, and the ability to work well with diverse groups of people.
Why Join Us :
- Comprehensive training and ongoing professional development.
- A friendly and inclusive team culture with opportunities for growth.
- Work with leading brands and gain valuable experience in customer service and client relations.
- Opportunities to advance within the company.
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