Bilingual Customer Service Representative (Banking) LAVAL, QC

Fluently bilingual customer service professionals are needed for a high-volume contact center role in the insurance and retirement services industry. This hybrid position offers structured training a collaborative environment and the opportunity to build expertise in Canadian retirement products while supporting clients nationwide.

Hourly salary of $25.54.

4-month contract with the potential for permanent employment.

Full-time position: 37.50 hours per week.

Rotating shifts between 8 am to 8 pm EST.

Hybrid work: 3 office days from Tuesday to Thursday.

Industry: Insurance and Canadian Retirement Services.

Handle complex customer service requests accurately and efficiently at the first point of contact.

Provide clear complete information regarding Canadian retirement and investment products.

Support clients in completing necessary forms and policy requirements.

Use multiple administrative systems to address inquiries within service standards.

Respond professionally to inquiries via phone and email.

Identify client concerns or recurring issues and recommend process improvements.

Recommend resolutions within defined guidelines and initiate exceptions when necessary.

Maintain confidentiality and ensure protection of personally identifiable information.

Support fraud prevention and risk mitigation efforts including account takeover issues.

Stay current on products policies and procedures to provide accurate service.

Meet performance expectations for productivity accuracy and service excellence.

Participate in team collaboration and contribute to a positive customer service culture.

Process client transactions as required.

Post-secondary education with industry certification preferred or equivalent work experience.

1 year of experience in a contact center environment.

Customer service skills with a focus on client satisfaction and issue resolution.

Ability to build and maintain positive relationships with customers.

Strong analytical and problem-solving skills.

Attention to detail and high level of accuracy.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Comfortable working independently or collaboratively in a team setting.

Ability to adapt to evolving client needs and business processes.

Bilingual in English and French to support clients in both languages.

Excellent verbal and written communication skills.

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP