Service Designer – Senior

Job Description :

We are seeking a Senior Service Designer to support digital transformation and service innovation initiatives. The role focuses on applying human-centred design, agile delivery, and service design methodologies to improve end-to-end user and employee experiences across digital and non-digital service channels.

The Service Designer will work as part of cross-functional delivery teams, collaborating with product owners, designers, researchers, and technical teams to review existing services, identify future opportunities, and deliver effective, user-focused solutions.

Key Responsibilities :

Integrate human-centred design practices into service transformation initiatives

Conduct service discovery, research, prioritization, prototyping, and evaluation

Analyze user and employee experiences across multiple channels (web, mobile, phone, in-person, print, etc.)

Develop journey maps, service blueprints, and process maps

Facilitate co-design workshops and stakeholder sessions

Support change management and service adoption

Define, measure, and report on service performance metrics

Key Deliverables

User and behavioural research outputs

End-to-end service journeys and experience maps

Prototypes and usability testing results

User stories and backlog inputs

Service performance analysis and reports

Strategy, roadmap, and service vision documentation

Recruiter Details :

Recruiter Name : Uma Maheswari Revu

Email : Phone : +1

Requirements

7+ years of experience in Service Design, UX Design, or Human-Centred Design

Strong experience working in agile, cross-functional teams

Expertise in service design methods (journey mapping, service blueprints, co-design, prototyping)

Experience delivering complex, end-to-end service improvements

Strong stakeholder facilitation and communication skills

Preferred / Nice to Have

Public sector or large enterprise experience

Experience supporting digital transformation programs

Familiarity with service performance measurement