Operations Manager – Okanagan Gondola

Position : Operations Manager

Employment Type : Full-time, Salaried

Location : Okanagan Gondola, Vernon, BC

Reports to : General Manager

Start : March – May 2026

Apply here : https : / / careers.risepeople.com / okanagan-gondola / en / 14485_operations-manager

About the Okanagan Gondola

The Okanagan Gondola neighbors the city of Vernon, BC, and is expected to open in Spring 2027. The project will be a destination experience featuring a sightseeing gondola, trails, restaurants, outdoor experiences, and an adventure park. Guests can discover an elevated adventure, where breathtaking vistas paired with diverse activities bring guests of all ages together to enjoy the spirit, culture, and beauty of the Okanagan. The experience is rooted in place, offering guests a deep connection to the land, people, flavors and history of the Okanagan.

The Okanagan Gondola is being developed by Ridge North America, a tourism operator and developer headquartered in Kelowna, British Columbia, Canada, that specializes in a Play, Stay, Live development philosophy. A dynamic and innovative company dedicated to creating unforgettable experiences for our guests and team members, Ridge is building a diverse pipeline of adventure tourism, hospitality, and multi-family projects across growing markets in Western Canada.

Position Overview

The Operations Manager is a full-time, year-round position, and will oversee the safe, efficient, and guest‑centric operation of all on‑mountain and maintenance activities, including gondola operations (Doppelmayr), trails, mountain coaster, adventure‑park attractions, building & infrastructure maintenance. This role ensures operational readiness for our launch in 2027, regulatory compliance, maintenance coordination, team leadership, and outstanding guest experience year‑round.

Most important, this role is responsible for delivering the safe operation and transportation of guests, team members and stakeholders on gondola systems, in the great outdoors, and on various other attractions at Okanagan Gondola.

Pre‑launch, the Operations Manager will be present through the installation and commissioning of the Gondola, be involved in the construction of trails, viewpoints and many of the site’s amenities and activities. They will work to build their team ahead of launch, and on planning the site, facilities and team for operational readiness so that we can open our doors to guests in 2027 prepared and ready to deliver world class experiences.

Key Responsibilities

Gondola Operations

• Manage daily operation of the gondola systems and equipment.
• Ensure compliance with all relevant safety and regulatory standards (WorkSafe BC, Technical Safety BC, etc. and internal Standard Operating Procedures).
• Lead maintenance teams on preventive maintenance, repairs, and gondola safety inspections.
• Monitor system performance, downtime, incidents, and maintain accurate operational logs.
• Lead preparation and execution of seasonal openings, closures, and special servicing or inspections.
• Lead, train and develop lift maintenance, and lift operating teams.
• Guest and team safety will be your number one priority.

Mountain Activities & Adventure Attractions

Staff Leadership & Management

Guest Experience & Service Quality

Health, Safety & Compliance

Operational Planning & Administration

Qualifications & Experience

Required

Preferred

Desired Attributes

Employment Benefits

We offer an exciting and entrepreneurial work environment with terrific growth opportunities.

Why Join Us

This is an opportunity to shape the creation and delivery of a landmark tourism experience in the heart of British Columbia’s Okanagan Valley. You will play a pivotal role in delivering a world‑class guest experience, keeping our people safe, creating joy, and setting the stage for long‑term success within Ridge North America’s growing portfolio of destinations.

If you’re ready to make your mark, build a high‑performing team, and join the leadership team launching a world‑class destination, we would love to meet you.

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