Implementation & Onboarding Program Manager

Global Seller Onboarding Specialists manage the final stages of the sales funnel working with US merchants to drive the deal through to activation and accelerate the onboarding process. Global Seller Onboarding Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process. Theyll be responsible for and guiding sellers through the discovery and onboarding journey and ensuring that sellers are optimally scoped educated set up and trained to leverage the potential of Squares platform. They are additionally instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions.

You Will :

• Manage the final stages of the sales funnel working with US merchants to drive the deal through to activation and accelerate the onboarding process.
• Travel as part of the job (around 10%)
• Drive world-class onboarding and implementation experiences for Squares sellers ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
• Cultivate strong cross-functional relationships with Sales Account Management Customer Success Engineering and Product to align on the seller journey remove barriers and deliver faster outcomes.
• Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success.

Master Squares platform products integrations and ecosystem staying ahead of new features and releases to serve as a trusted subject-matter expert.

Your typical day will include :

You Have (Qualifications) :

Perks

At Square we want you to be well and thrive. Our global benefits package includes :

Pay Transparency

Block takes a market-based approach to pay and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. These ranges may be modified in the future.

To find a locations zone designation please refer to this resource. If a location of interest is not listed please speak with a recruiter for additional information.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 34 - 46