Bilingual (EN / FR) Technical Support Agent

Bilingual (EN / FR) Technical Support Agent

Join to apply for the Bilingual (EN / FR) Technical Support Agent role at Staples Canada

Some of what you will do

The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.

Support Services Analyst must also monitor vendor performance and elevate high priority problems and issues to the Team Leader and Second Level Team.

Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts.

Specifically, You Will

• Provides first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
• Interacts with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.
• Contribute ideas and observations to the Team Leader to improve the efficiency of the Support team in achieving phone and SLA thresholds.
• Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.

Some Of What You Need

Some Of What You Will Get

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr