user support technicianVVR Technologies Inc • Markham, ON, CA

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user support technician

VVR Technologies Inc • Markham, ON, CA

30+ days ago

Job type

Permanent

Job description

Education: Bachelor's degree
Experience: 1 year to less than 2 years

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week

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User support technician • Markham, ON, CA

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