Join Our Talent Community! Financial Services Associate - Contact Centre

Description

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Looking to grow your career in financial services?

At Meridian, we’re always on the lookout for passionate, driven individuals to join our Contact Centre Sales & Lending Team. This is a posting for future opportunities, a chance to join our talent community and be first in line when new roles open up.

About the Role

As a Financial Services Associate, you’ll play a key role in helping our Members achieve their financial goals. You’ll provide tailored advice and promote Meridian’s full suite of products and services while building strong, lasting relationships.

What You’ll Do

• Offer personalized credit and investment advice, even for complex needs
• Identify opportunities to deepen Member relationships
• Use virtual platforms to deliver exceptional service
• Collaborate with teammates and cross-functional partners
• Meet and exceed individual and team-based business goals

What You Bring

• 3+ years of experience in financial services with a strong sales track record
• Post-secondary education
• Strong communication, time management, and tech skills
• Flexibility to work rotating shifts (Mon–Fri 8am–8pm, Sat 8am–4pm)
• A passion for helping others and a desire to grow your career

Where You’ll Work

This hybrid role is based at 531 Lake St, St. Catharines, ON, with the flexibility to work from your home office (within Ontario).

Why Join Our Talent Community?

By applying to this posting, you’re not applying for a specific vacancy, but you are taking the first step toward joining a team that values people, purpose, and potential. We’ll keep your profile on hand and reach out when a role becomes available that matches your skills and goals.

Salary Range: CAD $58,000 – $62,000 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

What's in it for you?

As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impressive benefits package which includes:

• Paid vacation time, and other time off
• Employer-paid health benefits
• Defined contribution pension matching
• Financial benefits including free banking, and special rates on mortgages, lines of credits and more
• Tuition reimbursement program
• Unique rewards and recognition program

You will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Story:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Our Commitment to You:

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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Where You’ll Work

This hybrid role is based at 531 Lake St, St. Catharines, ON, with the flexibility to work from your home office (within Ontario).

Why Join Our Talent Community?

By applying to this posting, you’re not applying for a specific vacancy, but you are taking the first step toward joining a team that values people, purpose, and potential. We’ll keep your profile on hand and reach out when a role becomes available that matches your skills and goals.