customer service service representative

Job Description

Job Description

Benefits :

• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance

Customer Service Representative

Location : Markham, ON

About Us : Join our dynamic and bustling insurance office in Markham! We pride ourselves on providing exceptional service to our clients and creating a positive, energetic work environment. Our team is dedicated, supportive, and always ready to go the extra mile.

Position Overview : We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients, handling inquiries, processing claims, and providing outstanding service.

Key Responsibilities :

Respond to customer inquiries via phone, email, and in-person

Process insurance claims and policy changes

Provide information about our products and services

Resolve customer issues in a timely and efficient manner

Maintain accurate records of customer interactions

Collaborate with team members to ensure a seamless customer experience

Qualifications :

Excellent communication skills in English; proficiency in Mandarin and Cantonese is a strong asset

Previous customer service experience, preferably in the insurance industry

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Friendly, approachable, and professional demeanor

Must obtain or possess an OTL (Other Than Life) insurance license

What We Offer :

Competitive salary and benefits package

Opportunities for professional growth and development

A supportive and inclusive work environment

Convenient location in the heart of Markham

If you are passionate about customer service and looking for a rewarding career in a vibrant office, we would love to hear from you!

How to Apply : Please send your resume and cover letter to with the subject line "Customer Service Representative Application."