Operations Manager

CHANEL Vancouver, British Columbia, Canada

Location: CHANEL Vancouver Boutique (in Holt Renfrew)

Reports to: Boutique Manager

Contract: Full-time and permanent position

Your role @ Chanel

To oversee and direct the operations functions within the Boutique to maximize productivity. The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ensuring the smooth running of operations to enable the ultimate client experience.

Your Impact @ Chanel

Customer Experience / Customer Relationship

• Build, maintain and follow-through on strong client relationships, responding promptly and appropriately to all internal and external queries via telephone, email, and mail.
• Assist on the sales floor as needed, applying CHANEL standards of customer service including welcoming clients, presenting new collections, and escorting clients to the door as appropriate.

Heart of House Workflow

• Ensure secure and accurate use of the cash register, including opening, balancing, closing, invoice retention, and bank deposits (*free‑standing boutiques only).
• Oversee and maintain efficiencies to complete accurate shipping & receiving daily, ensuring all parcels are addressed within 24 hours.
• Maintain and improve inventory integrity for all three divisions (prevent damages, losses, discrepancies, and execute cycle counts, RFID, year‑end inventory).
• Oversee stock organization and optimization to create a standard that supports driving business results and increasing sell‑through.
• Oversee and understand the savoir‑faire of ready‑to‑wear alterations, aligning with global guidelines, expertise, and experience.
• Create, maintain, and manage all Boutique invoices through the internal system.
• Manage a budget and forecast expenditures for a multifaceted Boutique.

Boutique Operations

• Lead change management within the boutique through various projects, be proactive, and take initiative when required.
• Serve as the ultimate expert on all Standard Operating Procedures, systems, and tools, acting as a resource and trainer for the entire Boutique team.
• Lead and oversee the Chanel et Moi after‑sales within your Boutique, including repair intake/lead‑times, local/international repairs, spare parts, execute minor in‑store repairs, and deliver an exceptional client experience at every stage.
• Uphold the Boutique maintenance standards by communicating with contractors/vendors, management/IT to provide services for the boutique.
• Work with the Boutique Director and Boutique Manager to order, organize, and allocate staff uniforms.

Team Spirit & Development

• Foster effective communication and collaboration within the team and with Head Office.
• Adhere to relevant Health & Safety and Security procedures and guidelines at all times.
• Coach, inspire, and develop the heart‑of‑house team.

Merchandising / Brand Image / Product

• Establish and maintain working knowledge of current merchandising guidelines and maintain set standards at all times.
• Check the quality of incoming and outgoing merchandise, ensuring each product has the correct ticket and that products are boxed and/or wrapped following appropriate guidelines.

Personal Presentation / Image

• Adhere at all times to dress code, grooming, and conduct guidelines as specified within the CHANEL Charter.
• Ensure back‑office areas are kept clean and well‑organized at all times.

Training / Personal Development

• Successfully participate in and complete any training provided, acquiring and applying high standards of customer service and product knowledge.
• Actively and positively participate in any meetings arranged.

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

What you will bring to the team

• Detail‑oriented and excellent organizational skills.
• Excellent verbal and written communication skills.
• Comfortable working with different departments and teams.
• Strong skills in managing and mentoring a team.

Position Logistics

• Successful experience of at least 4–6 years in leadership retail operations and/or stock experience.
• Ability to lift approximately 15–20 lbs.
• Boutique Management: Requires in‑store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
• Fluent English; French a plus.

You are energized by

• Leading a high‑performance team and supporting the growth & development of individuals.
• Working with autonomy, but also with support from the leadership team.

What you’ll gain

• Developing your leadership skills.
• Having accountability and recognition for your own success.
• Competitive base salary: 95k–110k CAD annually.

Benefits at CHANEL

• Health & Wellness – Private medical and dental insurance, long‑term disability coverage, life insurance, and accidental death and dismemberment insurance. Option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Generous vacation days, sick leave, CSR (volunteering) days, and a day off for your birthday.
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to counseling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – Mentorship programs, learning opportunities, and career advancement within the company.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.