Claims Specialist

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Overview

Join to apply for the Claims Specialist role at Intelcom | Dragonfly .

Responsibilities

• Receive, document, and coordinate the resolution of formal complaints and disputes involving Independent Delivery Contractors (IDCs), including claims from consignees and IDC employees.
• Ensure timely and impartial handling of grievances in line with contractual obligations and legal standards.
• Act as the first point of contact for legal matters involving IDCs, employment classification concerns, and regulatory inquiries.
• Collaborate with internal legal counsel and external advisors as needed.
• Oversee and track claims raised by IDCs (e.g., financial errors in remittance).
• Maintain detailed records of all grievances, claims, and legal matters.
• Create a dashboard for senior leadership and legal teams, highlighting trends, risks, resolutions, incident rates and trends.
• Develop best practices based on claims to proactively address historical issues.
• Serve as a liaison between IDCs, the IDC Liaison team and other departments (Finance, Customer Service and Legal) to foster transparent, professional relationships.'
• Provide guidance and training to internal teams on contractor-related compliance protocols.

Ride the next mile with us!

Key Responsibilities

Qualifications

Preferred Qualifications

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada, as well as our network of independent contractors, contribute to Intelcom’s daily operations. Our goal is simple : in a constantly evolving business sector, we don’t just follow, we get ahead. Intelcom is undergoing a technological transformation where the integration of customer experience and logistics technologies is at the heart of its evolution. We are committed to building a culture where difference is valued and are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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Montreal, Quebec, Canada $22 - $24

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Finance and Sales

Industries : Transportation, Logistics, Supply Chain and Storage

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