ITC – First Level Helpdesk Support

City of Brandon

Posted : January 19, 2026

Expires : February 2, 2026

Innovation, Technology & Communications - Corporate Services

Position Conditions

This is a full-time, permanent position of 36.25 hours per week. It will be offered in accordance with conditions identified in the Collective Agreement between the City of Brandon and CUPE Local 69. First consideration will be given to current City of Brandon CUPE employees. The City of Brandon reserves the right to underfill this position.

Note : Successful applicant must obtain satisfactory results from a criminal background investigation.

Rate of Pay

$32.79 - $38.35 per hour. (2026 Rates)

Closing Date

11 : 59pm on February 2, 2026

This competition will include testing and an interview.

PURPOSE OF POSITION

The First Level Helpdesk Support role is the first level of contact with all of our clients relating to technical issues and requests. There is a high-level of client contact via phone, email, and in person in this role and the individual must excel at customer service and technical problem resolution.

TYPICAL DUTIES AND RESPONSIBILITIES

• Responsible for providing technical assistance and support related to computer systems, hardware, or software.
• Create help desk tickets and service requests where applicable and escalating items to higher tiers of support.
• Respond to queries, runs diagnostic programs, isolate problems, and determine and implement solutions.
• Provide follow-up contact with the customers to ensure issues have been resolved, as well as inform customers of the progress of their computer repair while demonstrating excellent communication and customer service skills.
• Develop and update training manuals and technical documents.
• Execute training to computer users.
• Establish help desk problems by asking questions.
• Diagnose and troubleshoot problems and walk customers through a problem-solving process.
• Install, modify, and repair computer software.
• Gather feedback from customers about computer usage.
• Responsible for running reports to determine malfunctions that continue to occur.
• Responsible for entering and processing payments to vendors.

NOTE : This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.

MANDATORY QUALIFICATIONS & EXPERIENCE

WORK CONDITIONS

This position requires working independently and as part of a team providing support to a variety of people.

NOTE : The conditions described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Brandon is committed to an inclusive, barrier free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require an accommodation.

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