Functional Lead (Knowledge Management)

Position Description:

We are hiring a Functional Lead to support a large-scale enterprise transformation program delivering a modern, AI-enabled Knowledge Management (KM) solution.

In this role, you will be responsible for shaping and maintaining a clear, consistent understanding of how the KM solution is expected to behave from a user and business perspective. You will work across early discovery activities and ongoing Agile delivery to translate business needs into well-formed user stories, support delivery teams with clarity on expected outcomes, and ensure that the solution works coherently across features, integrations, and data sources.

A key focus of this role is ensuring that migrated content and data support the intended KM capabilities and that AI-enabled features behave in ways that are meaningful, predictable, and aligned with user needs in a regulated environment.



Security Clearance: reliability granted or eligible for reliability clearance (5+ years residing in Canada) is a must for this role.

Your future duties and responsibilities:

User Stories & Backlog Support
- Work with business stakeholders and subject matter experts to clarify expected solution behaviors and success criteria.
- Support the creation and refinement of user stories and acceptance criteria that clearly describe expected system behavior.
- Ensure user stories are consistent, testable, and aligned to the overall KM user experience.
- Work with Product Owners to support backlog readiness and clarify questions as stories move toward delivery.
- Translate behaviors from legacy systems (including CRM Dynamics, SQL-backed applications, HTML web applications, and SharePoint-integrated systems) into clear user stories and acceptance criteria for the target KM solution.

Cross-Team Alignment & Delivery Support
- Maintain consistency in how solution behaviors are interpreted and implemented across multiple Agile delivery pods, including providing guidance on functional impacts arising from migration constraints or data transformation decisions
- Act as a point of reference for delivery teams during build and test activities when questions arise about intended outcomes.
- Identify and resolve gaps, overlaps, or inconsistencies across delivered features.
- Support reviews of completed work to confirm alignment with expected behaviors.

Data Migration & Content Readiness
- Contribute to analysis of existing content and data to support migration planning and prioritization.
- Analyze legacy application workflows and data usage patterns (including CRM, SQL, HTML, and SharePoint-integrated applications) to ensure business intent is preserved during migration.
- Work with data, information architecture, and migration teams to ensure migrated content supports intended KM use cases.
- Validate that content structure, metadata, and classification enable effective search, navigation, and reuse.
- Identify risks related to data completeness, structure, or quality that may affect KM outcomes.

AI-Enabled Feature Support
- Support definition and validation of expected behaviors for AI-enabled features such as intelligent search, recommendations, summarization, and assisted knowledge discovery.
- Ensure AI-assisted capabilities are grounded in clear user scenarios and observable outcomes.
- Collaborate with data and information architecture teams to confirm that solution behavior aligns with data availability and constraints.

Required qualifications to be successful in this role:

Required
- 7+ years of relevant experience in roles such as business analysis, solution analysis, functional design, or product-focused analysis on enterprise platforms.
- Strong Technical Business Analyst capability, including experience producing detailed migration-related requirements, mapping validations, and acceptance documentation.
- Experience analyzing legacy systems and translating business workflows from CRM Dynamics, SQL-backed applications, HTML web applications, and/or SharePoint-integrated systems into target-state solution behaviors.
- Experience working in Agile environments using user stories and acceptance criteria.
- Experience supporting information-centric or knowledge-intensive systems.
- Ability to work effectively across business stakeholders, Product Owners, and technical teams.
- Experience working in regulated, public-sector, or large enterprise environments.
- Strong analytical, facilitation, and communication skills.

Preferred
- Experience supporting Knowledge Management or Enterprise Content Management solutions.
- Exposure to AI-enabled or data-driven features from a business or user-experience perspective.
- Experience supporting large-scale transformation or platform implementation initiatives.
- Basic understanding of data migration processes or ETL concepts sufficient to collaborate effectively with technical migration teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $–$,. This role is an existing vacancy.

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Skills:

• Business Analysis
• DigitalTransformationConsultng
• English
• Functional Architecture
• User stories
• French