Senior Account Manager

As a Senior Account Manager on the Customer Success team, you will be responsible for managing and growing strategic relationships within a portfolio of Dash Social's most important enterprise customers. A key focus of this role is expanding the scope of our partnerships by building relationships across additional brands within parent company structures. You'll navigate complex enterprise organizations through effective multi-threading, driving platform adoption, long-term success, and growth. In addition to overseeing renewals and identifying expansion opportunities, you'll strengthen engagement with key stakeholders and serve as a trusted advisor. You'll collaborate cross-functionally to ensure a seamless customer experience while contributing to team-wide strategy, best practices, and ongoing process improvements across the retention function. Responsibilities Retention + Strategic Account ManagementOwn and lead relationships with a portfolio of Dash Social's highest-value enterprise customers, ensuring long-term retention, platform adoption, and business impact.Serve as a strategic advisor and escalation point for customer stakeholders, building deep, trust-based relationships across senior decision-makers.Negotiate complex renewals and contract extensions, including custom pricing proposals and collaboration with legal and executive stakeholders.Proactively monitor account health and usage trends to surface insights, mitigate risk, and guide long-term account planning.Maintain detailed account maps and success plans to drive multi-threaded relationships and increase customer stickiness.Expansion + Commercial GrowthIdentify and drive opportunities for expansion through consultative discovery, business case development, and executive engagement.Navigate complex, multi-stakeholder buying cycles, aligning internal resources and customer objectives to close growth opportunities.Provide strategic recommendations and facilitate value conversations that support larger-scale upsell and cross-sell motions.Cross-Functional Leadership + InfluenceCollaborate with Customer Success, Product, Sales, and Marketing to ensure enterprise customers receive a seamless and high-impact experience.Act as a voice of the customer-sharing strategic feedback and insights to inform product development and go-to-market strategy.Contribute to team-wide initiatives, process improvements, and mentoring efforts, helping shape best practices across the retention team. Qualifications Desired Skills and ExperienceThe ideal candidate is an experienced sales representative, with an ability to effectively adapt to a fast pace, rapidly changing industry and company. We require exceptional communication skills in order to build and maintain the trust of our existing customers. Ability to collaborate well across internal teams and are comfortable expanding your role parameters as needed to get the job done. 5-7 years of experience in account management, customer success, or enterprise sales, with a focus on strategic customer retention and growth.Proven success managing complex enterprise relationships and renewals.Strong executive presence with exceptional communication, negotiation, and relationship-building skills.Strategic thinker with the ability to analyze customer business needs and map them to platform capabilities.Experience working cross-functionally in a high-growth SaaS environment.Highly organized and accountable, with a proactive and collaborative approach to problem-solving.Comfortable driving both virtual and in-person customer engagements with senior stakeholders.A degree in business is a strong asset. About Dash Social Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada. Other Information At Dash Social, we strive to build great solutions that solve real problems for marketers, and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, we believe that collaboration and support among the team is what propels us forward.Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product, and work environment. Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Employee Benefits At Dash Social our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:Vacation, personal days and sick time RRSP/401k matchingAnnual mental health benefitQuarterly wellness benefitDonation matching programParental leave top up planWork from home benefit Flexible working hours and locationDepartmental and team-wide bonding activities Don't meet every qualification? Research shows that equity deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity, equity, and inclusion by being representative of the diverse communities that we serve. We have a culture that values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role.