Incident Management

Job Title : Incident Management

Location : Montreal - Place Ville Marie; Toronto office

Duration : months

Hours : Evening shift and day shift

Contract to hire : TBD; Potentially or possible contract extension

Remote or Onsite : Hybrid days a week (Mondays - Wednesdays)

Equipment : Pick up or ship : Ship

Interview process : rounds of interviews; first round with HM

Ideal start date : ASAP

Education : Bachelors Degree

Experience : Computer Science background

Additional Details :

years' experience with Microsoft products

Production Support background

Monitor incoming ticket volume

Knowledge with ServiceNow is a plus

Microsoft power apps

Administrator of Microsoft Dynamics

Sales and marketing skills

Certifications are also good to have

Systems Administrators

SME for Microsoft Dynamics

Soft Skill requirements (team fit / personality requirements)

Team Player

Able to assist where needed

Microsoft Dynamics Administrator | Power Platform Specialist

We are seeking a highly skilled and experienced Microsoft Dynamics Administrator / Power platform specialist with knowledge of Azure services to join our team. As a Support specialist, you will be responsible for the configuration, maintenance, and support of our Dynamics environments. You will be in a user facing role and will be required to collaborate often with internal development teams & Microsoft support to ensure a smooth user experience on the Sales & Marketing D products.

Responsibilities :

Administer and maintain the Microsoft Dynamics platform, including system configuration, customization, access, and security management.

Design, develop, implement, and maintain solutions using Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.

Administer & configure Sales & Marketing products of Dynamics

Proactively monitor our ServiceNow incident queue for Dynamics specific tasks, take ownership and provide timely support to end users as per our defined SLAs.

Route enhancements & bugs to internal development team or Microsoft as per our standard processes

Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.

Collaborate with business stakeholders to understand user requests & issues in detail and work with internal development team as required.

Develop and maintain workflows, business rules, and customizations to enhance system functionality and automate business processes.

Monitor system health / performance, troubleshoot issues, and provide timely resolution to ensure system availability and reliability.

Conduct data audits and ensure data integrity within the Dynamics environment.

Provide end-user training when required and create comprehensive documentation to promote effective utilization of Dynamics .

Stay up to date with the latest features and enhancements in Dynamics and recommend best practices to optimize system performance and user experience.

Regularly monitor existing integrations between Dynamics and other business systems / applications. Report on failures, troubleshoot and pinpoint the root cause.

Assist in the planning and execution of system upgrades, patches, and enhancements.

Maintain system documentation, including system configurations, customizations, and user guides.

Qualifications :

Bachelor’s degree in computer science, Information technology or a related field.

Proven experience of at least years as a Microsoft Dynamics or Microsoft power platform administrator or a similar role.

Proven work experience on Sales & Marketing products of Dynamics

Strong knowledge of Microsoft Dynamics platform, including configuration, customization, and security management.

Experienced on system integration and data migration within Dynamics .

Competent in troubleshooting and resolving technical issues on Dynamics .

Strong knowledge of Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.

Strong knowledge of Microsoft Azure services, including Azure App Service, Azure Functions, Azure Logic Apps, Azure Data Factory, and Azure SQL Database.

Familiarity with Azure Data Lake Storage, Azure Databricks, and Azure Synapse Analytics for big data and analytics solutions.

Familiarity with Azure DevOps for CI / CD pipelines and version control.

Proficiency in scripting languages such as PowerShell or Azure CLI for automation and deployment.

Understanding of Azure security and compliance best practices.

Knowledge of Azure Active Directory and Azure AD BC for identity and access management.

Experience with Azure monitoring and diagnostics tools, such as Azure Monitor and Azure Application Insights.

Excellent written and verbal communication skills, with the ability to collaborate effectively with internal cross-functional teams.

Strong analytical and problem-solving abilities.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Microsoft Dynamics certifications are highly desirable. Especially Sales, Marketing & Power platform related certifications or Microsoft Azure certifications, such as Azure Administrator Associate.

Mindlance Consulting Inc. (AP-) is a licensed temporary staffing agency in the province of Quebec.”