Senior Regional Business Administration Manager

Senior Regional Business Administration Manager

Location: this in-office position will be located at our Calgary office.

Our organization:

Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With more than $35 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

*Investment Executive 2024 Brokerage Report Card.

The opportunity:

Reporting to the Regional Manager - Alberta, the Senior Regional Business Administration Manager will leverage their extensive leadership, operational, and administrative expertise within the financial services sector to oversee regional operations and branch administrative staff. This role involves developing, reviewing, and enhancing policies, systems, and procedures to ensure the smooth, efficient, and compliant operation of our regional branches while supporting the growth of the firm.

Additionally, the Senior Regional Business Administration Manager will assist in budget development, tracking, and reporting, delegating tasks and tracking progress on projects, lead a calendar of events, including training sessions, interviews, new hire orientations, and policy/procedure updates. The Senior Regional Business Administrative Manager will support the Regional Manager in proactively supporting advisors and their teams, onboarding new advisor teams, and strategic planning to support regional and firmwide growth.

Key responsibilities include:

• Lead the day-to-day operations of the administrative employees in the region by providing escalated customer service and problem resolution support.
• Lead planning, scheduling, and promotion of regional events, branch meetings, and conferences.
• Coordinate and streamline cross-functional communication and collaborate between regional teams and corporate departments.
• Assisting in building branches, including furniture, design, IT, operations, and invoices.
• Manage regional budgets, ensuring optimal allocation of resources adherence to financial plans.
• Partner with Regional Manager to hire, train and evaluate employees.
• Lead and develop a team of administrative professionals to foster high-performance culture.
• Conduct performance evaluations and identify professional development opportunities for staff.
• Review existing branch policies and procedures to ensure compliance, efficiency, and consistency across regions.
• Analyze regional business processes and implement continuous improvement initiatives.
• Provide recommendations for optimizing workflows and increasing overall operational efficiency.
• Partner with Regional Manager with strategic planning for region.
• Ensure the region’s operations adhere to regulatory requirements, internal policies, and company standards.
• Identify and mitigate risks related to business administration, including financial, operational and compliance related risks.
• Partner with the Transitions team to support the transition of new Investment Advisor teams.
• Maintain on-going partnerships with internal departments to ensure accurate and current information is disseminated and actioned.
• Provide white glove service to advisors and their teams including escalations, coaching, human resources, and information sourcing.
• Collaborate with regions and internal departments on efficiency and process improvements.

The ideal candidate will possess:

• Bachelor’s Degree in Business Administration or a related field.
• 3+ years leadership experience in the financial industry preferably within operations/administrative roles from a bank or CIRO regulated environment.
• CIRO license considered an asset.
• Experience with DocuSign, Croesus and other administrative platforms an asset.
• Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.

• Familiarity with budget planning and enforcement, human resources, and customer service procedures.

• Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing daily business and long-term goals.

• Commitment to providing extraordinary service.

• Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).

• Strong problem solving, critical thinking, attention to detail, and organizational skills.

• Exceptional leadership and coaching, time, task, and resource management skills.

• A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.

• Strong critical thinking and written and verbal communication skills.

• An ability to maintain the highest levels of confidentiality.

Conditions of employment:

• Must be legally eligible to work in Canada.
• Must be able to travel within Canada up to 2-5% of the time as is operationally required.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply: