Help Desk Specialist

Helpdesk Specialist

Must be available to work onsite in Ottawa. Only candidates who hold an active Secret Clearance will be considered. Being bilingual is an asset .

Job Description :

Successful candidates will be providing various levels of IM / IT services to clients via telephone, Information Technology Service Management (ITSM) tools, and / or email. The Help Desk Specialist will resolve and / or instruct clients on IM / IT issues and / or answer their IT-related queries.

Provide on-site problem determination and resolution in direct support of the following : Personal Computers (PCs), laptops, tablets, monitors, equipment, printers, scanners, rollout activities, software / hardware installation, and troubleshooting including Microsoft Office & Outlook within an Exchange environment, client moves, and Active Directory administration in accordance with the Standard Operating Procedures.