Chef Concierge
Sonesta HotelsThe Yorkville Royal Sonesta Hotel Toronto, CAD- Full-time
Description
Key Responsibilities :
1. Concierge Services :
oManage and coordinate all concierge operations, including reservations for dining, tours, and activities.
oDevelop and maintain relationships with local businesses, restaurants, and service providers to ensure access to exclusive or high-quality options for guests.
oStay informed about local events, attractions, and happenings to provide up-to-date recommendations.
2. Guest Relations :
oManage day-to-day activities of the Guest Relations Desk.
oProvide personalized service to guests, including handling special requests, arranging transportation, and offering recommendations for dining, entertainment, and local attractions.
oAddress and resolve guest complaints or concerns promptly and professionally.
oAnticipate guests' needs and preferences to enhance their stay.
oCreate a check-in / check-out environment and hotel experience for VIP and special guests that according to past history, rate or preference.
3. Team Management :
oSupervise and train concierge staff, ensuring they adhere to service standards and procedures.
oSchedule and allocate tasks among team members to ensure efficient and effective operation.
oDevelop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Attend pre-shift meeting and review all information pertinent to the day’s activities.
oDevelop and maintain procedures for monitoring calls to ensure that all calls are answered and recorded according to established scripts and procedures, Coordinate the dispatch of amenities, service, and / or work orders to the appropriate departments and staff. Ensure that all methods of tracking (i.e. systems) are monitored and activated in an appropriate manner.
4. Administrative Duties :
oMaintain accurate records of guest requests, preferences, and feedback.
oPrepare reports on concierge operations and guest satisfaction.
oManage department inventory and supplies.
5. Communication :
oAct as a liaison between guests and hotel management to communicate special needs or requests.
oCollaborate with other departments to ensure a seamless guest experience.
6. Problem Solving :
oHandle unexpected situations and resolve issues creatively and efficiently.
oStay calm under pressure and maintain professionalism in all interactions.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.
- Track record of delivering exceptional guest and client experience.
- Les Clefs d’Or Certification Preferred
- Demonstrable expertise in analysis and action taking.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize and organize work assignments.
- Extensive knowledge of hotel and hospitality industry.
- Frequently standing up or moving within and outside of the facility
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products
Other :
Additional Job Information / Anticipated
Pay Range
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission :
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Pay Range : $60, 000.00 - $68, 000.00 / Annual Salary
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :
Salaried FTE Benefits
Food and Beverage Discount
RRSP Match
Drycleaning
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short- and Long-term disability program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Unionized FTE Benefits
Food and Beverage Discount
RRSP Match
Tool and shoe reimbursement
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short term disability
program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Unionized PTE Benefits
Food and Beverage Discount
Employee discounted hotel rate
Tool and shoe reimbursement
Various employee perks and benefits
Employee Assistance Program
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.