Regional Manager

goeasyHalifax, Nova Scotia, Canada

11 hours ago

Job type

Full-time

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.

easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

As Regional Manager, you will be responsible for providing leadership, direction and support to all easyhome stores within your portfolio. The incumbent for this position will plan, implement and drive operations to ensure consistent growth in results and brand for easyhome. This multi-faceted leadership role contributes to the bottom line by owning the hiring, development and retention of talent and managing the broader team’s performance through expert management practice. The successful candidate will be responsible for 8 stores in Nova Scotia and Newfoundland. The succesful candidate must reside within the territory.

Internal applicant criteria :

IGP (completed or in-progress)

Must provide written endorsement from current leader of your application.

Experience with people development – proven experience developing employees.

No performance improvement plans (PIP), disciplinary action or failed audits within the past 12 m onths of application.

If you’re a hardworking, driven, and committed individual interested in advancing your career, join us and make yourself at home.

As a Regional Manager, your primary functions are :

Customer Satisfaction

Ensure outstanding customer service levels are provided to both external and internal customers
Handle and resolve all customer complaints promptly
Ensure adherence to customer retention procedures
Ensure showrooms are merchandised and tagged with proper price and promotional tags, and work with managers to maintain desired product mix

Associate Development & Retention

Ensure new associates are efficiently trained

Ensure associates receive on-time performance appraisals and corresponding merit and / or promotional increases

Assist Store Managers with employee development and with resolving disciplinary issues

Communicate regularly with store management team and ensure compliance with the Workplace Mutual Respect policy

Work with store managers to minimize turnover and make informed hiring decisions

Partner with HR to execute and support human resources programs through succession planning, employee relations, recruitment, training, and development of associates

Deliver Financial Results

Manage district budget to drive profitability

Achieve SOI, net and gross margins, and other revenue percentages to plan

Control region labour dollars

Monitor fee income, gain on sale, maintenance charges, promotions, and discounts

Ensure store managers monitor and make necessary adjustments to the P&L

Maintain charge-offs below 2.5% of revenue

Grow Revenue Base

Monitor SMRR and APA and develop action plans to grow or correct deficiencies

Ensure stores adhere to term and pricing standards and recommend resolution of store pricing needs

Develop, guide, and monitor local store marketing efforts

Ensure all company referral and incentive programs are in place and properly executed

Set and communicate regional goals for customer growth

Monitor and ensure the accurate execution of all company lease-building programs

Execute Operations Standards

Monitor month-to-month store operations, accounts receivable, and collections in accordance with established policies and procedures

Set, communicate, and monitor customer retention goals and activities

Asset Protection and Loss Prevention

Audit stores on a timely basis to ensure compliance and execution of company policies and procedures including prevention, safety, security, marketing / merchandising programs and store appearance

Maintain and monitor fixed assets to standard

Recommend potential capital expenditures

Monitor and ensure compliance to store opening and closing standards

Ensure compliance with established policies and governmental laws and regulation

What You Need To Work With Us :

2 or more years of experience as a multi-unit district manager in a retail, restaurant, or related customer service environment

Strong leadership skills, with the motivation and desire to lead by example

Professional, outgoing, positive, and approachable demeanour that draws in both customers and associates

Outstanding communication, problem solving, and negotiation skills, and the ability to work well and be resourceful in fast-paced and demanding situations

Strong organizational and planning skills in order to meet and exceed set targets

Experience reading and being responsible for P&Ls and other financial goals and objectives

Secondary School Diploma is required, while a College or University Diploma in a related discipline is preferred

Valid driver’s license

We offer a competitive salary, an annual incentive plan, benefits, and growth opportunities. We thank all interested applicants; however we will only be contacting those which possess the skills and qualifications as outlined above. Potential employees will be required to complete reference checks as part of the pre-employment process. If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your possibilities at easyhome are endless. Join us to make yourself at home.

Additional Information :

We are open to a candidate based in any of the cities in the province provided they can meet the travel requirements to achieve success. This role involves frequent travel from location to location within the assigned region and on occasion to the corporate head office in Ontario and other business centers. A valid provincial driver’s license and your own vehicle is required. All candidates considered for hire must successfully pass credit, criminal and reference background checks. Candidates must be comfortable to provide schedule flexibility to meet the demands of the business.

goeasy is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and, in consultation with job applicants, provides reasonable accommodations upon request.

Why join us :

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information : All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.