Client Executive, Commercial Client Care

Client Executive, Commercial Client Care

Jul 8, 2024 Location :

Edmonton, AB, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.

CLIENT EXECUTIVE, COMMERCIAL CLIENT CARE

Your knowledge and experience in small and mid-sized commercial insurance, combined with your attention to detail and customer service focus, are the keys to success in the role of Client Executive, Commercial Client Care. This role is responsible for providing customer service in a team environment. This includes managing assigned renewals, performing coverage reviews, processing of policy documents, speaking with clients and underwriters, producing pink cards and insurance certificates, claims reporting and file documentation.

LOCATION AND STATUS

Edmonton, AB

Full-time, permanent

QUALIFICATIONS

2+ years of related and progressive experience in the insurance industry with a strong working knowledge of small and mid-sized commercial insurance products

Alberta Level 1 License and the desire to obtain Level 2 in the near future

CIP designation, or working toward is an asset

VALUES & COMPETENCIES

High degree of professionalism and integrity

Committed to excellence in customer service

Skilled user of the Microsoft Office Suite of products

Familiar with insurance software

Demonstrated accountability and reliability in the quality and timeliness of work

Flexible and adaptable with proven problem-solving skills

Works well within a team and independently and able to adjust to tight and changing deadlines

Critical thinker with strong attention to details

Strong written and oral communication skills

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.