Recruitment Manager at Gala Solutions Inc
Location : Montreal - 3 days onsite.
Consultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasks include, but are not limited to the following :
- Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer‑success strategies and best practices, as well as customer‑support content, with help from the creative team
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer‑success metrics and data as directed
Responsibilities include, but are not limited to the following :
Serve as day‑to‑day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting bothReview the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goalsFacilitate interaction and workflow among project team members, including third‑party service providers, to ensure timely deliverablesCollaborate, problem‑solve, and / or strategize with team members on upcoming client meetingsPrepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvementWork with our fleet leadership team to boost customer referrals and develop case studiesAdditional responsibilities :
Basic understanding of Observability.Basic experience of working under Linux.Helps in technical troubleshooting, help customers in instrumentation of the applications to send telemetry observability tools.Review and recommend architecture diagrams, propose changes to enable seamless integration of data tools.Maintain technical documentation in our teams internal and user‑facing docs.Required skills and qualifications include, but are not limited to the following :
Three to five years of experience in customer successStrong skills in verbal and written communications, strategic planning, and project managementAnalytical and process‑oriented mindsetAbility to work effectively across multiple departments in a deadline‑driven environmentActive team player, self‑starter, and multitasker who can quickly adjust prioritiesPreferred skills and qualifications include, but are not limited to the following :
Bachelor's degree or equivalent in Computer Science or CommunicationsKnowledge of JiraPrior knowledge of Observability / APM products such as Grafana Labs / AppDynamics / OpenTelemetryExperience in event planningRequirements :
Knowledge of Python or JavaNice to have (not must have's) :
Cloud experience - AWS / Azure (deploying and maintaining apps)Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
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