Payment Application Support Specialist-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients developing strategies products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information visit .

What we offer :

Work-life flexibility

Hybrid workenvironment

Variable annual incentive plan

Generous annual vacation allotment

Top-notch flexible benefits planincluding family building and gender affirmation

Retirement Plan matched contributions at 6%

Access toa learning platform and educational assistancesupport

Access to a virtual wellness platform

Career development opportunities

Wellness Flex Fund to support personal interest and activities

Day off to volunteer in your community andother paid time off options

Corporate discounts

• subject to employment agreement

Job Summary :

As a Payment Application Support Specialist youll ensure our payment applications run smoothly and reliably. Youll troubleshoot issues support deployments and help clients onboard and integrate with Central1s DFSP payment solution.

This role is ideal for someone who enjoys solving complex technical challenges restoring service during disruptions conducting disaster recovery tests and contributing to the continuous improvement of our payment system s .

What youll be doing :

Provide advanced support for payment applications and related infrastructure

Lead incident response and perform root cause analysis for system disruptions

Collaborate with client support development and infrastructure teams to resolve incidents and implement solutions

Assist clients with onboarding and integrating with Central1s Digital Finance System Platform

Set up project environments on MuleSoft and Azure

Participate in software and OS upgrades

Monitor system health and proactively resolve potential performance issues

Conduct disaster recovery testing and ensure business continuity readiness

Ensure all support activities comply with security and regulatory standards

Document support procedures configurations and troubleshooting steps

Provide 24x7 operational support as part of a rotating on-call schedule

What youll have :

8 years of experience in large-scale IT environments (Software Development Software Support or DevOps) preferably in banking or financial services

Proven experience in application support maintenance and operational processes

Strong ability to troubleshoot issues across software infrastructure security and vendor platforms

Excellent communication and customer service skills

Good understanding of payment ecosystems banking platforms and financial transaction workflows

Degree in Computer Science Computer Engineering or equivalent technical field

Technical Skills :

Working knowledge of MuleSoft and cloud platforms especially Azure

Experience with real-time transaction systems batch processing and APIs

Hands-on experience with MS SQL MySQL scripting / programming and troubleshooting applications / systems

Familiarity with monitoring / reporting tools (e.g. Dynatrace Splunk)

Knowledge of ITIL or similar support frameworks

Understanding of mTLS and certificate management

Salary range : $85000-$97000

The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge skills qualifications experience and education / training.

#LI-Hybrid

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team .

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 85000 - 97000