user support technician

TAPPTIC INC.
Calgary, AB, CA
$30 an hour
Permanent
Full-time
  • Education : Bachelor's degree
  • Experience : 2 years to less than 3 years

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Work Term : Permanent
  • Work Language : English
  • Hours : 32 hours per week
  • 6 days ago
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