Senior Software Engineer Python

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

The position is available across our European and Canadian hubs, including Toronto, Canada, Paris (France), Lisbon (Portugal), and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the Apps Team

The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias. Apps are the connecting piece between Gorgias and the rest of the ecosystem : through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two main types of apps :

• Messaging apps : apps which allow users to send and receive messages from third-party channels. Those include for example Gmail, Facebook Messenger, or Aircall.
• Ecommerce apps : apps which allow users to have more data about customers contacting them and to execute actions for those customers. Those include for example Shopify, Recharge, or Magento 2.

What You'll Do

This position is for the Apps Native team. Your mission will be to :

Who You Are

Nice to Have

Company Benefits and Perks (for France)

Join our team for the opportunity to :

Work with smart, passionate people every day

Get extreme ownership over your work and results

Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Why join us?

We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member's experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias...

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact [redacted]