Position : Audio Visual and Collaboration Platforms SpecialistLocation : MontrealAre you a tech-savvy professional passionate about delivering top-notch audio-visual and IT support? Join a leading organization renowned for its inclusive culture, enticing compensation, and commitment to excellence.Why Join Us?- Competitive compensation package with annual reviews.- Comprehensive benefits, including Health & Wellness Spending Accounts, matching RRSP contributions, and access to 24 / 7 telemedicine services.- Opportunities for professional growth through a continuing education program.- A collaborative and supportive work environment with state-of-the-art office spaces designed to enhance natural light and provide stunning downtown views.- Convenient access to metro, bus, and train services.Position Overview : As an Audio Visual and Collaboration Platforms Specialist, you will provide exceptional support for conference room technology, smart devices, and IP telephony to ensure a seamless experience for internal and external clients.Key Responsibilities : Audio Visual and Collaboration Platforms Support : - Assist clients with technical requests for conference rooms.- Coordinate virtual and in-person meetings using collaboration platforms.- Ensure AV equipment availability, perform upgrades, and maintain inventory.- Deliver "white glove" technical support to VIP / executive users and provide detailed reports to IT management.- Collaborate on special projects and virtual meeting / event planning.Mobility : - Manage the smart device lifecycle, including procurement, troubleshooting, and inventory management.- Administer smart devices using MDM tools (e.g., MS Intune).- Provide emergency assistance for VIP users as needed.IP Telephony : - Install, configure, and maintain IP phones.- Offer technical support for devices and features.Required Qualifications : - Post-secondary diploma in computer science or related field.- Knowledge of collaboration platforms (Microsoft Teams, Zoom, WebEx).- Familiarity with conference room AV equipment (Crestron, Poly, Logitech) is an asset.- Strong understanding of iOS, Android, and wireless communication ecosystems.- Minimum of 2 years' experience in technology or audiovisual support.- Proficiency in Windows 10 / 11 and Office 365.- Experience in a law firm is an asset.Skills and Attributes : - Exceptional client service skills and attention to detail.- Ability to work independently and collaboratively in a team setting.- Flexibility, adaptability, and strong problem-solving skills.Language Requirements : English- Level of Proficiency Required : Intermediate- Reasons for Language Requirement : Communication with clients, internal team collaboration, support operations in another region, rapport with partners or stakeholders from different cultures- Frequency of Use : Regularly (a few times a week)Please send your resume in Word format to Anjali Kastwar at anjali.kastwar@quantum-qtr.com.REFER A PERM HIRE AND EARN $1,000! For more details, click here. Conditions apply.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity. CNESST permit numbers : AP-2000414 & AR-2000415