Customer Service Representative

Customer Service Representative – Reliable Automatic Sprinkler Co., Inc.

Location: Mississauga, Ontario, Canada

Department: Sales

Compensation: $24.00 - $26.50 / hour

Description

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

• Communicates with customers via phone, email, fax, etc.
• Provides timely and accurate information regarding customer service orders, status, and product knowledge requests.
• Processes customer orders, changes, and returns.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations.
• Works closely with the Operations Supervisor as directed.
• Reviews and maintains customer database to track account information, statuses, orders, and lead times.
• Provides timely feedback regarding service failures or customer concerns.
• Works closely with Sales Representatives on quotes, order status, etc.
• Promotes a safe workplace by performing all tasks safely and in compliance with rules, procedures, instructions, equipment, and personal protective equipment requirements; reports hazardous conditions to supervisor.
• Performs other duties as directed.

Skills, Knowledge & Expertise

• Associate's Degree in Business and/or related field.
• 2+ years of customer service experience in manufacturing or construction industry.
• Strong communication and interpersonal skills.
• Outstanding customer service skills.
• Excellent time management ability.
• Ability to handle adversity and conflict with successful outcomes.
• Outstanding attention to detail and accuracy.
• Strong commitment to team environment and ability to work well with others.
• Works systematically and logically to resolve problems.
• Understanding of common business practices related to pricing, terms, shipment, taxes, and payment for products/services.
• Knowledge of technical details of the company product.
• Proficient in computer data entry.
• Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 software.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other