Join Our Team : Service Coordinator

Company Overview :

GCBS Group is a leading service provider in the Durham Region and The Greater Toronto Area (GTA), offering a diverse range of building services to our valued customers.

Position :

We are seeking a proactive, detail-oriented, and resourceful Service / Scheduling Coordinator to join our fast-paced team. As a Service / Scheduling Coordinator, you will play a pivotal role in scheduling service calls, scheduling our technicians and subcontractors, and ensuring the seamless execution of our commercial building services.

Working Hours : Monday-Friday 8 : 00 am-4 : 00 pm

Responsibilities :

• Schedule and coordinate service calls with multiple stakeholders
• Answer incoming calls and direct them efficiently
• Arrange technician schedules and facilitate their assignments
• Update and maintain internal scheduling and job tracking system with accurate information
• Ensure scopes of work and client requirements are met. Escalate when assistance is needed to complete jobs
• Provide exceptional customer service at all times
• Act as the primary point of contact for technicians, subcontractors, and clients with new service requests

Qualifications :

Proven experience in office coordination, scheduling, or administration

Familiarity with scheduling software

Past experience in a trade field such as HVAC, plumbing, construction, electrical or general contracting is considered an asset

Skilled in Microsoft Office

Strong time management abilities and the capacity to prioritize tasks effectively

Exceptional attention to detail and problem-solving skills

Excellent written and verbal communication abilities

If you are a motivated individual with a passion for organization and a drive for excellence, we encourage you to apply for this exciting opportunity to contribute to our team at GCBS Group.

Job Type : Full-time

Benefits :

Dental care

Vision care