Product Specialist

Job Description

What is the opportunity? Join RBC as a Product Specialist supporting the trading infrastructure. Opportunity to provide leadership as a technical subject matter on Unigy, NICE NTR, Compass, IPC, and NTRX. Role includes providing day-to-day on-site trading floor support, located in Toronto. Provides advice and counsel to various functions or business units across RBC. Leads area of expertise workstreams that are part of larger voice initiatives. What will you do?

Manages detailed design phases for large projects / programs identifying, tracking and resolving technical issues and ensuring solutions meets sponsor needs and project life cycle (PLC) deliverables.

Executes on approved strategy and provides recommendations to the Voice Management team for strategy development.

Manages all aspects of testing and verification ensuring all tasks are performed for all interfaces.

Works with Project Manager to determine best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives (maintenance contracts, EOL gear, software upgrades etc)

Develops criteria for and participates in the evaluation of third-party vendors and software as well as due diligence exercises.

Provides input on yearly budget / new project rollouts and gathering the Financials for new project rollouts.

Assess, research, and analyze business and system needs to recommend technology solutions and designs for our UNIGY, COMPASS and NICE NTR systems.

What do you need to succeed? Must-have

University or College Degree in or a related field or Equivalent years of experience as a Senior IT Analyst / Product Manager.

Knowledge / certification in IPC UNIGY and NICE NTR.

Knowledge and experience in Microsoft suite (Word, Excel, PowerPoint etc.)

Nice-to-have

ITIL v3 : Foundations, Operational Support & Analysis.

Technical Certification in an IT area.

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.

Leaders who support your development through coaching and managing opportunities.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services .

Opportunities to do challenging work.

Opportunities to building close relationships with clients.

LI-POST Job Skills Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Service Request Management Additional Job Details

Address :

ROYAL BANK PLAZA, 200 BAY ST : TORONTO

City : TORONTO

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

Technology and Operations

Job Type : Regular

Pay Type : Salaried

Posted Date : 2024-05-28

Application Deadline :

2024-06-28

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.