Mainframe Computer Operator

Job Description

Core Function :

Distributed Systems Batch and Console Operator

Perform Computer Operation duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently in a 7 / 24 / 365 Environment.

Shift work and ability to be on site is required.

Essential Duties & Responsibilities :

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

Supervisory Responsibilities : None

Minimum Knowledge, Skills and Abilities Required :

Knowledge, Skills and Abilities required :

• Minimum of 2 years' experience, preferably in a Data Center Operations environment.
• Intermediate understanding of Windows, AIX / Unix, and Network monitoring environments
• Knowledge of batch job monitoring & scheduling tools such as ESP, Control-M, CA-7, and TWS / OPC
• Knowledge of Distibuted Systems devices such as, Servers, hubs, routers, switches, gateways, fire walls
• Knowledge of Outlook, ticketing systems (Maximo, Servicenow,Remedy, Cherwell)
• Be familiar with System Monitoring Tools (Viewpt , Netview, Tivoli, Omnibus, etc..) and processes
• Ability to work independently as well as in a collaborative, team environment.
• Strong experience in 1st level problem determination and reporting
• Understand Problem Management & Change Management requirements
• Ability to multitask with a high attention to detail.
• Must be able and willing to learn new tasks / skills as required
• Must be able to communicate and understand verbal, written and electronic instructions in English and French.
• Must have or have ability to obtain L2 Secret clearance

Physical and Mental Demands :

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General Office Environment

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Other Specific Job Qualifications and / or Duties

This section is used to describe client or department specific qualifications for the position.

Core Function : Operateur de lot et de console de systems distributes

Exécuter les tâches de l'opérateur des opérations informatiques conformément aux processus et procédures documentés. Cela inclut une connaissance pratique de l'environnement système du client avec la capacité d'interagir, de résoudre les problèmes et de travailler de manière indépendante dans un environnement 7 / 24 / 365.

Le travail shift et la capacité d'être sur place sont requis.

Essential Duties & Responsibilities :

Supervisory Responsibilities : N / A

Minimum Knowledge, Skills and Abilities Required :

Connaissances, compétences et capacités requises :

Connaissance d'Outlook, des systèmes de billetterie (Maximo, Servicenow, Remedy, Cherwell)

Physical and Mental Demands :

Exigences physiques et mentales :

Les exigences physiques et mentales décrites ici sont représentatives de celles qui doivent être satisfaites par les employés pour exécuter avec succès les fonctions essentielles de cette classe. Des aménagements raisonnables peuvent être faits pour permettre aux personnes handicapées d'accomplir les fonctions essentielles.

Exigences physiques :

Exigences mentales

Environnement général de bureau :

Position Type

Reg. Full Time Benefitted

Hiring in the following location(s) :

QCMON5 - 275 Viger Ave East, -1423746

Scheduled Work Days

7 / 24 / 365 rotation

Scheduled Work Hours

Shift Rotation