Talent.com
Field Service Representative I

Field Service Representative I

STERISQuebec City, QC, Canada
6 days ago
Job type
  • Full-time
Job description

Summary

Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? The Installer is a remote based employee, primarily working inside hospitals.

Individuals with experience working in commercial / residential kitchen installation, industrial installation, HVAC, Maintenance with Plumbing and Electrical experience, etc. are often successful in this role.

This is a remote based Customer facing position. It is based out of Edmonton with travel to facilities throughout Alberta. Occasional travel outside of Alberta is possible.

What You Will Do as a Field Service Representative I :

  • Install large medical equipment while collaborating with Installation Project Manager to schedule product installation in coordination with equipment delivery, Customer availability, and construction schedules.
  • Prior to installation, verify rough-in dimensions and utilities are adequate to meet equipment specifications. Ensure doorways, elevators, and hallways are sufficient to allow equipment transport to installation site.
  • Install large medical equipment, including, but not limited to uncrating, assembling, setting, or lifting product into place, and leveling.
  • Must be capable of independent work.
  • Complete service documentation electronically.
  • Provide daily email updates to keep all parties informed and ensure timely service, hand off to local technicians and Customer satisfaction.
  • Ensure Customer satisfaction through post-installation activities to include disposal of all associated packing and shipping crate material, ensuring equipment is wiped down and fingerprints are removed, and addressing any questions / issues before leaving the site.
  • Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

The Experience, Skills, and Abilities Needed :

Required :

  • Must have High School Diploma or GED with 5+ years of relevant work experience, which may include vocational / apprenticeship / company training program or Associates degree in mechanical, construction or related installation content with 1+ year of related work experience.
  • Must have a valid provincial driver's license with acceptable record and must maintain all required vaccines.
  • Ability to travel to the USA for training.
  • Proficiency in computers and Windows software.
  • Strong technical and troubleshooting skills, data entry skills with extreme attention to detail and organizational skills.
  • Plumbing knowledge preferred.
  • Electrical knowledge to include but not limited to understanding of 110VAC and 3 phase line connections preferred.
  • Must be able to meet flexible schedules with early / late hours, based on Customer and business needs.
  • Excellent time management skills and the ability to work independently without supervision.
  • Must be able to be compliant with hospital / Customer credentialing requirements.
  • Must be willing to train to complete specialty services, such as sterilizer cleaning and steam testing.
  • What STERIS Offers :

  • Extensive hands on training and development
  • Career progression path within STERIS
  • Competitive pay and benefits
  • Comprehensive health coverage plan
  • 3 weeks vacation
  • LI-LD1

    LI-ONSITE