IT Unlock is at the forefront of digital transformation leveraging our deep expertise to address multifaceted IT challenges. Whether its applications managed services MSP MSSP data management advanced data analytics ERP CRM or pioneering AI solutions our seasoned team stands ready to architect and deliver bespoke solutions tailored to your business needs. Entrust us with your IT conundrums and experience innovation and efficiency like never before.
The Team :
You will be part of a multicultural team energetic and supportive contributed. We love winning while having fun at work. We offer the world s best training to bring you to the next level. We have friendly culture and cooperative. We want to see you succeeding in your endeavor and be part of our family.
Job description :
IT Support & Incident Management :
- Treat prioritize and respond in a timely manner to all the incidents and service requests aligning with SLAs for timely resolutions.
- Keep an uptodate inventory of company s cloud resources.
- Provide support and assist other teams with all cloud requests.
Cloud Infrastructure. Administration Configuration and Maintenance :
Cloud Infrastructure Management : Design configure and oversee all aspects of the company s cloud infrastructure to ensure optimal performance and reliability.Manage Entra ID Subscriptions : Oversee Entra ID subscriptions including provisioning and managing subscription resources monitoring usage and enforcing governance policies to ensure compliance and cost control.Resource Management : Provision configure and manage cloud resources such as virtual machines storage accounts databases applications and networking components.Monitoring and optimization : Monitor and optimize cloud infrastructure performance proactively addressing issues to ensure availability and efficiency while minimizing costs.Security Management : Implement and maintain security measures for cloud environments including identity and access controls network security data encryption and regulatory compliance.Backup and Disaster Recovery : Develop and manage backup and recovery solutions to safeguard data and ensure business continuity including configuring policies setting up recovery services and testing plans.M365 Administration : Oversee and manage all aspects of Microsoft 365 admin centers including Exchange SharePoint Teams Intune and other M365 services ensuring smooth operation user management and service optimization.Automation : Implement automation tools and scripts for streamlined cloud operations and maintain comprehensive documentation for configurations and procedures.External collaboration : Work with 3rd party integrators external consultants or vendors to implement new technologies adjust current deployments and apply best practices.IT Projects and Continuous Improvement :
Participate in / or lead IT projects meeting deadlines and ensuring successful deliveries.Stay updated on IT technologies and implement best practices for continuous improvement.Support Availability & Flexibility :
Resolve technical issues troubleshoot cloudbased problems and provide support to users or teams as needed.Respond to urgent incidents and make sure to be available or coordinate with the manager in case onsite support is required.Occasionally travelling is required.Requirements
Associate or bachelor s degree in computer science Information Technology System Administration or a closely related field or equivalent experience required.Cloud certifications and IT certifications in Linux Microsoft or other network related fields are a plus.At least 3 years experience in system administrationAt least 2 years of Cloud (Azure) experience.ITIL certified or a proven good knowledge of ITIL processes (including Major incidents Change Management Documentation etc.).Excellent customer service and communication skills both verbal and written.Team player and mutual respect.Excellent communication and collaboration skill to work effectively with other members of the IT department.Proficient with various cloud technologies with focus on Microsoft Entra including virtualization containerization and orchestration technologies.Deep understanding of Entra ID services including computing storage networking databases security and management tools.Solid understanding of cloud infrastructure security best practices identity and access management network security encryption and compliance standards.Experience with Networking (TCP / IP stack and Fortinet) Database Software and Servers in the Cloud.Sound knowledge of Entra ID M365 Exchange SharePoint Teams and other M365 admin centers.Experience with PowerShell Entra ID Cli and Entra ID Resource Manager templates.Basic knowledge of programming languages such as JavaScript SQL Server and Python.Strong analytical and problemsolving skills to troubleshoot issues identify root causes and implement effective solutions to address technical challenges and optimize cloud infrastructure environments.Experience in project management application design and integration in cloud computing (specifically Microsoft Entra ID M365 SharePoint).Associate or bachelor s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required. Cloud certifications and IT certifications in Linux, Microsoft, or other network related fields are a plus. At least 3 years experience in system administration At least 2 years of Cloud (Azure) experience. ITIL certified or a proven good knowledge of ITIL processes (including Major incidents, Change Management, Documentation, etc.). Excellent customer service and communication skills, both verbal and written. Team player and mutual respect. Excellent communication and collaboration skill to work effectively with other members of the IT department. Proficient with various cloud technologies with focus on Microsoft Entra, including virtualization, containerization, and orchestration technologies. Deep understanding of Entra ID services, including computing, storage, networking, databases, security, and management tools. Solid understanding of cloud infrastructure security best practices, identity and access management, network security, encryption, and compliance standards. Experience with Networking (TCP / IP stack and Fortinet), Database, Software and Servers in the Cloud. Sound knowledge of Entra ID, M365, Exchange, SharePoint, Teams, and other M365 admin centers. Experience with PowerShell, Entra ID Cli and Entra ID Resource Manager templates. Basic knowledge of programming languages such as JavaScript, SQL Server and Python. Strong analytical and problem-solving skills to troubleshoot issues, identify root causes, and implement effective solutions to address technical challenges and optimize cloud infrastructure environments. Experience in project management, application design and integration in cloud computing (specifically Microsoft Entra ID, M365, SharePoint).
Education
Bachelor s degree in IT or equivalent.
