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Emergency Dispatcher (Casual)

Emergency Dispatcher (Casual)

Avanti Software Inc.AB, Canada
30+ days ago
Job type
  • Full-time
Job description

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients.

Position Responsibilities

  • Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
  • Gather relevant information to determine the type and severity of the call;
  • Reroute calls to the correct agencies;
  • Dispatch appropriate firefighting resources based on call information;
  • Prioritize multiple calls to allocate available resources;
  • Monitor responder safety by radio;
  • Dispatch additional resources as requested by incident commanders;
  • Maintain logs and incident reports using provided methods;
  • Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
  • Complete paperwork and documentation related to call center operations;
  • Ensure the call center is kept in a clean and orderly manner;
  • Perform administrative tasks as directed;

Peace Officer Dispatch

  • Sign in / out of Peace Officers for contracted clients;
  • Conduct regular safety checks on officers by radio;
  • Take complaint calls in a courteous and professional manner;
  • Utilize various programs for processing complaints and assigning to officers;

    • Working Alone Monitoring

  • Sign in / out of working alone employees for contracted clients;
  • Conduct regular safety checks on officers by radio;
  • Provide emergency notification to supervisors if employees cannot be reached;

    • After-hours Call Center

  • Manage after-hours emergency calls for contracted clients;
  • Take calls and relay relevant information to on-call departments.

    • Qualification, Knowledge, Skill & Ability Requirements

    Education / Skills

  • Minimum education of Grade 12 or equivalent;
  • Post-secondary education in a related field is an asset;
  • International Academies of Emergency Dispatch certification is an asset;
  • Emergency Telecommunications certification is an asset;
  • Experience in emergency dispatch or call-taking preferred;
  • Basic training in office software preferred;
  • Strong computer and typing skills preferred;
  • Understanding of radio communication systems preferred;
  • Valid Class 5 Alberta Driver’s License;
  • Completion of Defensive Driving;
  • Valid Standard First Aid / CPR;

    • Attributes

  • Strong organizational skills with attention to detail;
  • Ability to manage difficult / stressed callers professionally;
  • Work well under pressure in a fast-paced environment;
  • Quickly switch between tasks, be resourceful and adaptable;
  • Control emotions effectively;
  • Work well in a team;
  • Reliable and dependable with minimal supervision;
  • Ability to sit for long periods and maintain intense listening focus;
  • Ability to handle high-stress situations, which can be mentally taxing;

    • The wage range for casual emergency dispatchers is $27.62 to $30.08 per hour.

    Only candidates being considered will be contacted.

    This competition remains open until filled.

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    Dispatcher • AB, Canada