Clinical Administrator

Clinical Administrator

At Avant Respiratory, we are committed to providing the highest quality sleep therapy services across Canada. We provide clinical consultation and treatment for snoring and sleep apnea. We are dedicated to helping our patients improve their lives through better sleep.

We have a great career opportunity in our Nanaimo location for someone looking to join a team in the growing field of sleep medicine. If you are looking for a meaningful career as a Clinical Administrator with the potential for continued growth, this may be the right opportunity for you.

Position Description:

• Perform administrative duties such as: handling referrals, booking patient appointments, preparing patient charts, filing, answering phones, updating the EMR system, and coordinating clinicians’ clinic.
• Answer telephone inquiries from patients and others; screening calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments.
• Assist patients with their insurance pre-authorizations and claim approvals.
• Obtain patient medical histories, and insurance information as appropriate; update medical charts and enter patient data.
• Meet with patients to review and advise on proper equipment usage (under the guidance of a Respiratory Therapist and/or Clinician).
• Must be comfortable with hands-on patient interaction.
• Provide day-to-day staff support for our Respiratory Therapists and other team members as required.
• Review data on clinical activity; prepare associated reports as required.
• Creating invoices, processing payments and tracking metrics.
• Maintain the cleanliness and serviceability of equipment; arrange for maintenance and repair as needed.
• Ensure the professional appearance of the clinic.
• Performing miscellaneous job-related duties as assigned.

Skills & Qualifications:

• A minimum of 1+ year of professional administrative experience is required;
• Experience in a healthcare setting or sleep therapy is considered an asset but is not required, training is provided.
• Working knowledge of an EMR systems is considered an asset.
• Excellent organizational and administrative skills with impeccable attention to detail.
• The ability to quickly learn and understand various processes in a changing environment.
• An assertive, professional, and friendly interpersonal skills with strong customer service values.
• Strong written and verbal communication skills;
• Good time management skills, ability to work effectively under pressure and meet demanding deadlines.
• Ability to multi-task, assess situations and prioritize tasks accordingly.

Wage: $19-$22/hr Monday-Friday Full-time, permanent Benefits, RRSP after 3 months