MONTREAL [HYBRIDE] - Application Support Specialist

WHO WE ARE :

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services.

Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices : Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

MISSION AND OBJECTIVES :

This is a central and dynamic position as you will provide technical and functional support for the applications that are used by our traders based in New York.

In this role, you will gain in-depth exposure to both the business and technology aspects of the equity derivatives business.

The position involves working closely with traders, sales, business analysts, and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment.

DAY-TO-DAY RESPONSIBILITIES :

Functional and Technical Support

• You will provide functional support to the Front, Middle, and Back Office on multiple Fixed Income assets (Rates, Cash loans, Exotics ) and functions (Booking, Pricing, Regulatory Reporting, Reconciliation )
• You will handle software releases, configuration, and support of all production system components and infrastructure.
• You will support, develop, and maintain software applications, build systems, own related processes, and deliver frequent releases
• Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.

Crisis Management and Incident Management

• You will ensure timely communication with end-users and senior management
• You will communicate with users regarding application outages and upcoming events like the release, project, etc.
• You will manage the Client Relationship with the end user community.

Documentation

• You will provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of the support run book.
• Improve existing support processes by enhancing automation, monitoring, and documentation

Collaboration

• You will liaise with development / support teams in Bangalore, New York, Montreal, Paris and London.
• You will partner with development teams (NY / Paris) on analysis and development as a part of the DevOps model
• You will partner with development teams (NY / Paris) on release management.
• You will partner with the Global support teams (Paris / Asia) to ensure quality support to our end users.
• You will bring a passion for staying on top of DevOps trends, experimenting with and learning new CD technologies.
• We encourage you to bring ideas to innovate stacks.

PROFILE : Competencies

Competencies

• 2-3 years of experience in a developer / support role
• Clear and efficient communication with various audiences at appropriate levels
• Quickly learns new systems / products.
• Team-oriented, client-focused, and open to different ideas / viewpoints.

Technical skills :

• Good programming background in a scripting language (Bash, Python, etc.)
• Knowledge of Object-Oriented Programming language (Java / Python / C#)
• Working knowledge of SQL
• Knowledge of Client / Server application

Education :

BS degree in Computer Science or equivalent

Bonus skills :

• Bilingualism (French / English)
• Experience in financial products (Fixed Income) / financial industry business processes / trading system
• Knowledge of derivative product lifecycle workflow
• Middleware experience (Tibco, RMDS, Ultra Messaging)
• Experience using standard DevOps tools (Jenkins, Jira, Git, TeamCity)
3 hours ago