Service Administrator

The Opportunity

Responsible for primary administrative support of Service Operations and secondary support for Parts Operations.

The Role

• Greets visitors, customers, and vendors.
• Answers the telephone.
• Manages incoming / outgoing mail.
• Opens service workorders.
• Prepares estimates as required and obtains purchase order numbers.
• Responds to customers in a timely manner, delivering strong internal and external service.
• Checks customer accounts and sets up new accounts as required.
• Maintains strong communication between technicians, administration, parts, and customers.
• Posts time to workorders and completes payroll.
• Builds and maintains strong customer relations, including interacting directly, booking appointments, obtaining purchase orders, and handling inquiries.
• Handles customer calls and schedules technicians for service work as required.
• Ensures open lines of communication are maintained between the customer and service / parts department throughout the workorder process.
• Monitors shop job statuses and workflows for repair jobs, ensuring adherence to processes, timelines, estimates, and schedules; reports to the service manager.
• Issues internal MRO purchase order numbers; tracks and receives vendor invoices.
• Performs any other duties assigned.

The Candidate

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider, continually innovating to serve Canadian industry coast-to-coast. We operate across various industries including energy, renewables, construction, transportation, forestry, mining, and more. Our team is passionate about making a difference and driving Canadian industry forward.

Wajax offers a comprehensive total compensation package, including competitive pay, benefits, learning and development opportunities, and additional perks.

Highlights Include

By working with Wajax, you become part of an inclusive and diverse team committed to innovation and teamwork. We are dedicated to employing a workforce that reflects the diverse communities across Canada. As an equal opportunity employer, please inform us if any accommodation is required during the interview process.

Final candidates will be subject to pre-screening as a condition of employment.

J-18808-Ljbffr