Scrum Master

JOB DESCRIPTION

About the role

We are looking for a Scrum Master to lead one or more Agile teams as part of the Contact Billing program.

In charge of a production support team and a development environment support team, the Scrum Master will act as maintenance coordinator and assist the Release Coordinator in synching the various associated activities.

What you’ll do :

Create a culture of collaboration and support within the squad.

Encourage and enable squad members to seek out new opportunities to improve squad interaction and problem solving.

Act as a responsible servant of the squad and facilitate planning, squad learning in the form of reviews and retrospectives, and process adaptation to ensure quality squads / solutions.

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.).

Responsible for removing obstacles preventing a squad from completing the work negotiated for a given sprint.

Monitor and report on daily activities, including squad velocity and sprint / delivery progress.

Mediate in general conflicts of objectives between squad members (high technical quality) and the product manager (more functionality).

Be a subject matter expert in Agile methodologies and practices.

Plan and execute all aspects of projects within scope, time, budget and quality, in accordance with the Agile framework established for the team or department.

What you bring to the table :

Bachelor's degree in administration, computer science, management or equivalent.

Minimum of 5 years of experience as a Scrum Master.

Very good knowledge of Agile.

Good knowledge of Jira.

Bilingualism (French / English) - Need to interact on a regular basis with colleagues across the country.

Agile certification, an asset.

Knowledge of Guidewire Billing Center, an asset.

Knowledge of Contact Billing application and / or billing domain, an asset.

Knowledge of Jenkins, CI / CD Pipelines, an asset.

Knowledge of Confluence, an asset.

Knowledge of GitHub, an asset.

Knowledge of Miro, an asset.

Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.

No Canadian work experience required however must be eligible to work in Canada.

Profile sought :

Ability to manage time and priorities.

Team player.

Good communication skills (spoken and written).

Analytical mind.

Adaptability to change.

Customer orientation.

Initiative.

Leadership

LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.