IT SUPPORT TECHNICIAN, LEVEL 3 at La Vie En Rose
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Exclusive Job Perks
- 50% discount on all products
- Flexible hours
- Opportunities for advancement within the company
- Being part of a family-owned business committed to the community
- Performance bonuses (in-store sales or management position)
- Recognition program for years of service
- Innovation program to encourage idea sharing
Referral bonus
Dayforce Wallet (pay on demand : you’ll be able to access a portion of your pay as soon as your shift ends)For Full-time Employees
Group insurance planThree (3) to five (5) paid personal days (depending on the position)Minimum of 2% employer contribution to your RRSPWe’re a proudly local company with more than 5,000 employees and more than 300 stores across Canada and 19 countries around the globe. Your work will help us continue to give women around the world the confidence to look and feel their best.
Purpose of the role
Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with other internal and external departments.
Key Responsibilities
Support the Level 2 team during major incidents or problems.Manage and create documentation related to IT service operation processes.Manage and maintain the IT infrastructure, both hardware and software.Act as the bridge between Levels 1 and 2 and the system administration and application development teams.Oversee and automate IT processes.Maintain an overview of various projects and requests and manage priorities according to service agreements.Diagnose high-level technical issues.Ensure the application and adherence to La Vie en Rose procedures.Identify opportunities for improvement and automation.Ensure follow-ups and transparent communication within the teams.Stay informed of technological advancements and industry best practices.Promote the use and application of IT performance indicators (KPIs).Perform any other related duties.Your profile
Stress management and prioritization : stay calm in tense moments and juggle priorities like a pro.Communication and teamwork : effectively communicate and listen actively.Enjoyment of a fast-paced environment : adapt and maintain strong performance.Attention to detail and listening.Positive and dynamic attitude : bring energy and a proactive mindset.Requirements
Two years of experience as a Level 3 technician.Seven years of experience in IT, ideally in Retail.Excellent analytical skills.Ability to manage multiple short, medium and long-term projects simultaneously.Strong knowledge of wired and wireless network infrastructure (router, AP, firewall, DHCP, DNS, VPN, VLAN, VOIP).Proficiency with Windows operating systems and Office and Microsoft 365 suites.Strong understanding of imaging and automation processes.Knowledge of ServiceNOW and Manage Engine tools (an asset).Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Retail
La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
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