Manager, Workforce Management

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

109,900 - 134,300

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We’re looking for a Manager, Workforce Management to join our growing team!

What You Will Accomplish With Us

• Perform forecasting analyses of the team’s transformation initiatives, innovations and optimization projects.
• Build relationships with our national business partners to understand their business and support them in achieving their objectives.
• Analyze and review business results and forecast implications so that you can share them with your business partners.
• Develop long-term forecasts and find ways to achieve business unit objectives.
• Ensure capacity plans are accurate each month based on the most up-to-date information.
• Achieve objectives by proactively managing a multi-site and multi-skilled team.
• Develop your team members’ skills through coaching, look for ways to better manage their performance and optimize internal processes.
• Make recommendations to the vice presidents and directors of the business units we work with to optimize business performance.
• Help deploy the workforce management team to new business units.

What You Will Bring

• Extensive management experience and a good understanding of Personal Lines and Commercial Lines underwriting.
• Excellent communication skills.
• Strong command of Excel, good knowledge of PowerPoint and Word.
• Solid analytical, critical thinking, decision-making and problem-solving abilities, attention to detail.
• Bilingualism (English and French) is essential - Need to interact with French and English speaking colleagues and direct reports across the country.
• In-depth knowledge of workforce management software such as NICE IEX, an asset.
• Strong organizational skills and the ability to prioritize.
• Ability to concentrate on vaguely defined problems that require the application of creative approaches.
• Proven leadership accomplishments.
• No Canadian work experience is required; however, you must be eligible to work in Canada.

Ce poste jouera un rôle essentiel au sein de notre équipe. This position will fill an essential role in our team.

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.